Head of Sales, Northeast

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

We are looking for an experienced, commercial, personable and strategic Head of Sales, Northeast with a proven track record of managing a field sales team. You will be responsible for overseeing, growing, and developing a team of Regional Sales Managers of approximately 10.

As the Head of Sales, Northeast, you will be responsible for driving significant sales growth within your team of Regional Sales Managers. You’ll act as a brand ambassador for Jellycat, fostering strong relationships with existing retailers while identifying and securing new luxury business opportunities through a proactive hands-on approach. You are genuinely passionate about retail and enjoy customer-facing as Jellycat is consumer-centric in everything we do.

There is a positive, fast-paced, startup business mentality and a real “can do” team culture at Jellycat. It is important that you are not only a self-starter and strategic salesperson, but a great team player willing to get involved in what needs to be done to achieve great things at retail within the territory you are managing. We work with our accounts, regardless of their geographical location in the same way; personally, effectively, and with an approach that reflects the gorgeous products we create.

You'll be:

Leading and Developing a Team

• Building, leading, and coaching a team of Regional Sales Managers, fostering a high-performance and results-oriented environment.

• Developing and implementing a comprehensive sales strategy aligned with regional and company-wide goals.

• Motivating and inspiring the Regional Sales Managers to achieve or exceed sales targets.

• Ensuring all accounts receive the best customer service from their Regional Sales Manager.

• Building and implementing the best in-store Visual Merchandising practices with Regional Sales Managers, ensuring they are proficient and comfortable coaching retailers.

Setting Sales Strategy and Performance Targets

• Setting clear and achievable sales targets for the Regional Sales Managers.

• Conducting market research and competitor analysis to identify sales opportunities and inform strategic decision-making for your region.

• Analyzing sales data to identify trends and areas for improvement.

• Identifying and working with Regional Sales Managers to close accounts that are not in line with Jellycat expectations and standards.

• Proactively identifying growth and brand awareness opportunities within partnerships to unlock our full retail opportunity.

• Regularly joining Regional Sales Managers on field visits to ensure team members are delivering exceptional service and retailers have Jellycat POS branding that is aligned with Brand Guidelines.

• Following and monitoring customer base online and on social media, ensuring they operate within T&Cs and Brand Guidelines.

Collaborating and Reporting

• Forging strong partnerships with the Customer Service team as they are the daily contact for our Regional Sales Managers and Retailers

• Developing strong, personable, professional relationships with Jellycat HQ/Sales teams

• Working with the Head of Sales to build robust full-year financial budget plans and develop a plan on how teams will achieve the Budget/Forecast for your region

• Working with Sales Planner to report on sales and stock as required and requested—data accuracy is paramount

• Working closely with the credit control team to ensure compliance with validated financial risk and implement payment plans

• Ensuring operations and logistics are working efficiently and effectively with customers.

• Prepare and present thorough quarterly business reviews to Senior Leadership

• Working with Marketing Director to collaborate and align on goals to meet retailer and marketplace needs

• Working closely with Head of Sales to develop strategies for region including identifying accounts for Key Account potential

• Ensuring RSMs are delivering excellent customer service to all accounts, and are visiting them regularly

• Holds RSM team accountable for delivering superior