Application Processor II - Student Records

TITLE

Application Processor II 

JOB SUMMARY 

Provides lead support in the application process. Responsibilities include providing customer service to students, faculty and staff, informing management of support issues, backlogs, or  errors. Provides training to new and continuing staff members on the process of application processing. Creates, maintains and organizes files and student records using an imaging system and University student system software. Must exhibit excellent customer service skills; be detail-oriented; possess the ability to handle multiple tasks; ability to work independently and  as a team is preferred. Work is performed according to established routines under close supervision. Performance is checked through periodic audits. Work is performed within established policies and procedures under general supervision and performance is based upon  completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures. 

ORGANIZATIONAL RELATIONSHIPS

Reports to:      Supervisor, Admissions Processing

Supervises:      May supervise Student Assistants                       

ESSENTIAL DUTIES - May include, but not limited to the following:

∙ Provides lead support in the application process. 

∙ Informs management of support issues, backlogs or errors. 

∙ Provides user test plans and feedback of software to ITS. 

∙ Trains new and continuing staff members on the process of application processing. ∙ Provides customer service to students, faculty and staff. 

∙ Responsible for timely answering of phone calls using the ACD system ∙ Advises students on using the online application status tool. 

∙ Provides service to walk-in customers at the front desk. 

∙ Enters paper applications. 

∙ Prepares documents for scanning. 

∙ Assists students in creating and setting up their Pioneer Portal accounts. ∙ Verifies original documents. 

∙ Determine Term and initiate workflow. 

∙ Processes applications. 

∙ Determine whether applications are complete and then sends them to evaluation. ∙ Add/Remove necessary holds. 

∙ Enters test scores. 

∙ Routes checks for processing. 

∙ Processes daily incoming mail. 

∙ Inputs, maintains, and assists in processing computerized data. 

∙ Organizes, maintains and researches unidentified documents. 

∙ Determines and documents academic exemptions and waivers. 

∙ Ensures applications have the proper correspondence track. 

∙ Ensures quality support to students through the application life cycle

ADDITIONAL DUTIES

∙ Assists with special events. 

∙ Indexes documents into GMedia. 

∙ Proofs documents to verify entry into Gmedia. 

∙ Shreds documents. 

∙ Mails information to prospective and current students.