Manager, Risk and Patient Safety

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Contributes to the Hospital’s mission by being responsible for the development, implementation, and day to day maintenance of the Hospital’s Risk Management and Patient Safety activities. As a member of the Hospital’s leadership team provides day-to-day supervision to guide staff, both directly and through Performance Improvement initiatives throughout the hospital, toward achieving the Hospital’s success factor goals and their associated initiatives. This licensed leadership position will have an impact on protecting the hospital's assets and interests while continually working to improve patient safety.

Job Description:

QUALIFICATIONS:

Education

Required:  Bachelor’s Degree in Nursing

• 5-year Requirement:  Master’s Degree in Nursing or relevant field (e.g. MPH)

Preferred:

• Master’s Degree in Nursing or a relevant field upon hire

• Juris Doctorate Degree

Experience

Required:  

• At least three (3) years of progressively more responsible experience in healthcare Risk Management and/or patient safety
•  At least two (2) years of Registered Nurse patient care experience.
• Experience with leading Performance Improvement teams and initiatives.

Preferred:

• At least one year of supervisory experience
• At least five years of hospital-based nursing experience
• Budget management experience.

Other Skills/Knowledge

Required:

• Knowledge of Performance Improvement methodologies, preferably LEAN
• Experience with Root Cause Analysis, Failure Modes Effects Analysis
• Knowledge of Microsoft Word and Excel.
• For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.

Preferred:

• Familiarity with Epic
• Presentation skills

LICENSES, REGISTRATIONS, CERTIFICATIONS:

Required: Current license to practice professional nursing from MA Board of Registration

Preferred: Lean Six Sigma, Project Management or equivalent certification preferred

                                   

LIFE SUPPORT CERTIFICATION REQUIRED:  N/A

POPULATION SPECIFIC REQUIREMENTS:  N/A

OTHER JOB REQUIREMENTS:

Professional Commitment Requirements:  Keep abreast of developments in the field and/or licensure through continuing education, participation in professional organizations or a combination of both.

On-call:   Carries the Risk Management pager

Schedule requirements:  Generally a day position.  However fluctuations may be required based on peer review meeting times.  Able to respond to emergency situations

Travel requirements:   Travel among Hospital facilities and system entities

REPORTING RELATIONSHIPS:

• Reports to Director of Quality and Patient Safety

• Responsible for supervising the work of others
• Guides, directs and influences others without official supervisory responsibility.

JOB FUNCTIONS

Consistent with the WE CARE principles and inherent in a hospital environment, employees must be flexible in meeting patients’ and the Hospital’s needs. While the list below describes the primary functions of this job, all employees at Winchester Hospital need to recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations.  This may result in assuming responsibilities or tasks, which are not on this list.

As a member of the Quality and Patient Safety and leadership teams, this Manager position:

Operations:

• Oversees and directs the day-to-day department operations to ensure the department is doing their part to provide our patients with the most effective, efficient, safe, timely and patient-centered services possible.
• Uses performance improvement methodologies to constantly improve processes by removing variation and waste.
• Continually monitors the department’s key indicators’ outcomes.  Uses this information to constantly improve department operations.
• Remains current on supervisory and the field’s best practices and trends.

Growth:

• May provide input into the process of consulting with the Business Development Department to understand infrastructure implications of potential service line and our long