Director - Principal Engineer - Salesforce-AWS-Telephony Orchestration

Why Patients Need You

Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.

About The Team

The vision for Pfizer’s Digital function is a more integrated and coordinated healthcare model that improves patient outcomes, fuels tomorrow’s breakthrough therapies, and brings medicines to patients faster.

Within Pfizer Digital, the Biopharma, Patient & CDI group builds solutions for external customers throughout the product lifecycle. We support stakeholders to engage external customers through digital solutions, whether that is patients, HCPs, payors, pharmacists, or clinical sites.

The Biopharma, Patient & CDI are thought partners and technical solution providers to commercial arms of the business (e.g., Pfizer’s salesforce or marketers), working at the intersection of technology and healthcare.

Our Salesforce.com Platform DevSecOps & Engineering team focuses on Salesforce.com and surrounding enabling technologies as a strategic platform for Pfizer customer facing colleagues, relationship management, and various business workflow or lifecycle applications. We are an enterprise facing team that drives to provide the best DevSecOps, security, standards, and quality assurance processes and tooling that we can achieve for the organizations we serve, namely the production support/ops teams as well as solution delivery teams in various functional disciplines.

Our vision is to innovate and engineer breakthrough digital products to power business performance and transform global health. We do this through our culture of agile, fast-adapting and pioneer working.

Role Summary

We are seeking a highly skilled and experienced Principal Engineer who will be accountable for technical engineering decisions, solution designs, and delivery, as well as operations of their assigned program.

In this technical leadership role, you will act as the executor and the visionary behind technical solutions. You will lead teams of between 10 and 25 technical resources to solve complex engineering problems, craft the technical designs and ensure a successful delivery of high-quality products and services from inception to completion. This role requires exceptional technical knowledge, strong management skills, and the ability to collaborate effectively with cross-functional teams while sharing responsibility with the other program leads for achieving the desired objectives.

You will also be accountable for delivery of security-and privacy-first capabilities while creating an environment where engineers can do their best work as measured by a quarterly Developer’s Experience survey, and alignment and contribution to the service network and technical engineering standards.

Key Responsibilities

• A normal work week consists of leading one or more teams of engineers to deliver and implement technical solutions, following your design approach to meet your assigned program objectives and KPIs. You will also collaborate closely and often with your program Chief Marketing Office Lead, Digital Lead, and Product Owners, to ensure that technical decisions and their implementation align with broader strategic priorities.

• You represent engineering in program and stakeholder meetings, as such you’ll need to be able to think on your feet: provide consultation, identify risks based on a variety of factors, and rely on your past experiences to identify potential solutions and develop ballpark estimates.

• Using influence more than authority, you will lead teams of engineers on the implementation of the solution. Individual members of the team are responsible for delivering on their commitments, but the team supports each other. The team pride themselves on the quality of their code, our delivery practices and breadth of our test coverage. You will be expected to document your work.

Key responsibilities for a Principal Engineer are listed below:

Technical Leadership

• Serve as the top technical authority on projects, making decisions on technology choices, design approaches, solution architecture and implementation.

• Lead and oversee the entire lifecycle excellence of engineering projects, ensuring alignment with a