Sr. Technical Product Manager

Job Description:

Note: This role requires current experience in a technical environment of high-volume websites and high-velocity transactions. These are not just internal apps and websites, but external B2C type transactions in the millions per day. We need candidates with both high-volume websites and Customer Journey experience. B2C & e-Commerce experience is required.

About the Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it. We foster an inclusive and collaborative culture, valuing diverse perspectives to drive innovation and exceptional customer experiences.

About the Team:

AT&T is looking for a Senior Technical Product Manager to join the Consumer Technology Experience (CTX) business unit who is passionate about the eCommerce industry and has analytical and multi-tasking abilities to thrive in a fast-paced environment.

About the Job:

This is a technical job limited to technical organizations. The Senior Technical Product Manager is responsible for defining and driving the product vision, roadmap, and execution by collaborating with cross-functional teams to deliver customer-centric software solutions and meet business objectives. Requires familiarity with software development methodologies and best practices, service-oriented architecture, and product analytics, and experience in managing Ing complex or high-priority technical products and influencing strategic decisions related to the product. You will act as the CEO of your product area, owning the end-to-end product lifecycle and driving measurable business impact.

Education:

• Bachelor’s degree in computer science, Engineering, Business, or a related field. An advanced degree (e.g., MBA, master’s in technology management) is often preferred.
• Product Management certifications like CSPO, PMC-VI or equivalent preferred.
   

Experience:

• 8+ years’ experience in product management, particularly in the web and digital e-commerce industry.
• Proven track record of managing complex technical products from conception to launch, with a focus on delivering measurable outcomes such as revenue growth, customer engagement, or NPS improvement.
• Experience in a senior or leadership role, with demonstrated ability to lead cross-functional teams.
• Experience in web and digital acquisition space, launching customer-facing digital journeys.
• Past scrum team PM experience, working with UX, QA teams, product releases, insights, VOC analysis is required.
• Experience managing global products or collaborating with distributed teams is a plus.
   

Technical Proficiency:

• Strong understanding of mobile and web technologies, software development processes, APIs, and system architecture.
• Proficiency with product management tools and methodologies such as Agile, Scrum, and Kanban.
• Hands-on experience with customer facing front end experiences, e-commerce platforms, content management systems (CMS), and payment gateways.
• Analytical and Data-Driven:
• Excellent analytical and problem-solving skills.
• Ability to leverage data analytics and business intelligence tools to drive product decisions and measure success.
• Experience with A/B testing, user segmentation, and performance optimization.
• Ability to define, track, and communicate key product metrics and KPIs to stakeholders.
   

Customer-Centric Approach:

• Deep understanding of customer needs and behaviors in the e-commerce space.
• Experience in conducting user research, usability testing, and gathering customer feedback.
• Ability to translate customer insights into actionable product features.
• Passion for delivering best-in-class customer experiences and advocating for the voice of the customer.
   

Strategic Vision:

• Ability to develop and com