Director, Customer Strategy

Kenvue is currently recruiting for a:

Director, Customer Strategy

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Head of Customer Strategy Self Care

Location:

North America, United States, New Jersey, Summit

Work Location:

Hybrid

What you will do

The Director, Customer Strategy is responsible for defining and directing the sales strategy of the organization, creating opportunities, evaluating investment decisions, and building strong relationships with key leaders and partners:  

Key Responsibilities 

Customer Strategy & Commercial Leadership 

• Develop and execute innovative customer strategies that drive channel activation, engagement, and longterm growth. 

• Lead the development of customercentric strategic plans that align with enterprise priorities and accelerate commercial performance. 

• Identify highvalue market opportunities and build differentiated strategies that enhance sales efficiency and competitive advantage. 

 Cross Functional Influence  

• Lead and inspire crossfunctional teams to deliver integrated, seamless, and impactful customer experiences across channels. 

• Collaborate closely with Sales, Marketing, Category, and Finance to ensure customer strategies are fully aligned with business objectives. 

• Serve as the strategic thought partner to senior leadership, shaping enterprise decisions with customerbacked insights. 

Data Driven Insights & Optimization

• Utilize advanced analytics and datadriven insights to optimize channel performance, improve customer interactions, and unlock incremental growth. 

• Analyze, prioritize, and optimize commercial investments to maximize strategic return and influence P&L outcomes. 

• Establish measurement frameworks and KPIs to track customer strategy execution, business impact, and continuous improvement. 

Retailer & Partner Engagement 

• Build and sustain highimpact relationships with key retail partners to drive mutual growth and unlock joint business planning opportunities. 

• Lead development of valuedriven selling stories that position the company as a strategic partner and category growth driver.