Sr. Manager, Aftermarket Sales & Services

Rise above. Are you ready to take human possibility to a new dimension with us?

Supernal is an Advanced Air Mobility (AAM) company that’s developing an electric vertical take-off and landing (eVTOL) vehicle and the ground-to-air ecosystem to support the emerging industry. By creating a sustainable, integrated, and human-centered ecosystem, we are committed to taking a thoughtful and responsible approach to entering the AAM market with a product that meets the high level of safety and reliability in today’s air transportation system.

The future of mobility starts with people. We believe in creative thinking and collaboration to help build a better mobility experience for everyone, improving people’s ability to move – whether for work or play. Join our dynamic team as we strive to be a part of something greater where potential powers tomorrow!

Supernal provides an inviting open-space workplace designed to foster collaboration, which aligns with one of our core values. This position is required to work on-site 5 days a week.

What we do: 

The Sr. Manager, Aftermarket Sales & Services will lead the development and implementation of our global aftersales strategy and service footprint within the aerospace sector. This critical role will be responsible for building a world-class service organization, with a particular focus on establishing comprehensive service & support offerings for our aircraft products. The ideal candidate will possess a strong understanding of the aircraft aftermarket, a proven track record in developing and implementing service strategies, and direct experience in creating and managing ‘pay by the hour’ programs. This role requires presence in the office 5 days a week, when not traveling for work.  

What you can do:

• Aftersales Strategy Development: Define and develop a comprehensive global aftersales strategy aligned with the company's overall business objectives. This includes defining service offerings, pricing strategies, service levels, and customer support processes

• Services Footprint Development: Design and implement the optimal global service footprint, including the establishment of service centers, authorized repair organizations, and field service capabilities to effectively support our customer base

• Pay-by-the-Hour (PBH) Program Development: Lead the development and implementation of comprehensive Power-by-the-Hour (PBH) service programs for our aerospace products. This includes defining service scope, pricing models, contract terms, risk assessment, and operational processes

• Customer Support Strategy: Develop and implement a customer support strategy that ensures timely and effective resolution of customer issues, maximizing aircraft availability and minimizing downtime. This includes establishing service level agreements (SLAs) and key performance indicators (KPIs)

• Materials & Spare Parts Management: Develop and implement strategies for efficient spare parts inventory management, forecasting demand, and ensuring timely availability of parts to support service activities

• Warranty Management: Establish and manage warranty policies and processes, ensuring fair and efficient handling of warranty claims

• Technical Documentation and Training: Oversee the development and maintenance of technical documentation, service bulletins, and training programs for both internal service teams and customers

• Financial Management: Plan and execute on the aftersales and services budget effectively, ensuring cost control and maximizing profitability

• Cross-functional Collaboration: Collaborate closely with sales, engineering, product management, and other internal teams to ensure alignment and effective execution of the aftersales strategy

What you can contribute:

• Bachelor's degree in Aerospace Engineering, Business Administration, or a related field 

• Minimum of 10 years of experience in aftersales, servic