Human Resources Generalist, Operations - Retail

Job ID: 270985
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Los Angeles, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Human Resources
Remote Eligible: MarketBased

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

Remote Role - Based in the Western United States -Perferably in Los Angeles, California

About Team

 

Human Resources / Human Resources

 

The Human Resources team serves as a strategic partner and trusted resource for employees and leaders across Sephora, with a focus on enhancing the overall employee experience. Acting as a collaborative and supportive function, the HR team promotes consistency, fairness, and compliance with company policies while fostering a positive and inclusive workplace culture. Through consultative support, data-driven insights, and proactive engagement, the team addresses employee needs, supports performance and development, and helps navigate complex workplace matters—including investigations, accommodations, and conflict resolution. The HR team is committed to continuously improving people practices and driving initiatives that support Sephora’s values and long-term success.

 

 

Job Description

 

Job Summary

 

Reporting to a Human Resources Manager, the Human Resources Generalist, Operations – Retail (HRG-O) plays a key role in supporting the daily operations of the Retail HR Team. This position provides expert guidance and operational support to retail employees and internal HR partners on a wide range of HR topics, including leave of absence administration and accommodations, escalated background screenings, and unemployment claims. The HRG-O ensures that HR practices are compliant with legal requirements, aligned with organizational goals, and delivered with a high standard of service to both employees and internal stakeholders.

 

In addition to these core responsibilities, the HRG-O contributes to the overall efficiency and effectiveness of the Retail HR function. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with data and analytics, and excels at problem-solving. The ability to quickly and positively adapt to changing business needs is essential. The HRG-O supports overflow processes, manages data and reporting, assists with presentation development, and contributes to ad hoc projects that drive business outcomes. The role may also support employee investigations as needed, ensuring fair, thorough, and timely resolution of workplace concerns.

 

 

Duties and Responsibilities

Time Spent

Provide HR Operations & Employee Support: Provide day-to-day HR operational support, respond to general inquiries, manage unemployment claims, and support leave of absence and accommodation processes (FMLA, ADA, personal, religious). Assist, as needed, with employee questions/concerns/investigations and ensure compliance with company policies and employment laws.

50%

Manage HR Data, Reporting & Communication: Pull, analyze, and maintain HR data and dashboards. Support the creation of presentations, reports, and communication materials for HR leadership and field partners.

25%

Project & Program Support: Assist with cyclical HR programs, training coordination, and cross-functional initiatives. Participate in, lead and/or support overflow tasks and contribute to ad hoc projects, process improvements, and initiatives as needed.

20%

Collaboration & Coordination: Partner with HR Business Partners, Employee Relations, Legal, and other stakeholders. Monitor team deliverables and ensure smooth execution of HR processes.

5%

 

Working Conditions

Remote

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