Sr Surgical Coordinator, General Surgery (Hyannis)

•    Schedule surgical appointments for the practice   
•    Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities
•    Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance 
•    Communicate with referring providers regarding scheduling and completion of surgeries
•    Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments
•    Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
•    Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes.
•    Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
•    Maintains confidentiality regarding patient information in accordance to HIPAA regulations
•    Ability to float to other MACC practices when required
•    Perform other work-related duties and activities as assigned or requested
•    Assist with billing and scheduling workflow optimization and process improvement 
•    Assist with management of recalls for procedures
•    Oversee daily mail operations for all incoming mail from Payers
•    Responsible for training employees-New and existing
•    Float to front desk for coverage when needed
•    Responsible for covering the office in the absence of Practice Manager
•    Opens blocks to physician schedules as needed 
•    Resource for other surgical schedulers within specialty
•    Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers

•    Ability to read, write and communicate in English
•    High school graduate or equivalent
•    At least one (1) year of experience with medical scheduling  
•    Experience in a medical office setting with at least one (1) year experience  
•    Demonstrated excellence in providing customer service  
•    Strong communication and interpersonal skills   
•    At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
•    Medical Terminology knowledge preferred
•    Typing skills at 30 WPM preferred