Program Delivery Manager

Overview: 

We don’t simply hire employees. We invest in them. When you work at Chatham, we empower you — offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day. 

 

About the Role 

We are seeking an experienced and highly organized Program Delivery Manager with deep expertise in PDLC/ SDLC, JIRA, change management, planning activities and coordination and project delivery to drive strategic initiatives and implement scalable solutions. 

This role combines the discipline of project management with the innovation of agile transformation, process efficiency and documentation, and tooling implementation and best practices (JIRA/Confluence). You’ll play a critical role in defining and delivering process improvements such as project intake, PDLC (Product Development Lifecycle), Quarterly Planning, and supporting our continued journey toward agile ways of working. The role also manages Intake and the Quarterly planning intake requests, review, and commitments.   

This opportunity is ideal for someone who thrives in a hybrid environment, with the ability to flex between structured planning and iterative delivery, and is passionate about empowering teams and enabling operational excellence. 

 

In this role you will: 

• Lead and manage multiple concurrent projects and application enhancements from initiation through delivery 

• Collaborate with stakeholders to define project charters, scope, timelines, resources, and budgets 

• Track and report on project milestones, dependencies, risks, and outcomes 

• Drive and support change management initiatives, including process development and continuous improvement 

• Help facilitate planning activities, including pre and post reporting, JIRA and Smartsheet data coordination, communications, and dashboards 

• Lead the administration of JIRA and Confluence, ensuring scalability and alignment with team needs as we iterate on the tool 

• Build custom workflows, dashboards, automation rules, and reporting within JIRA 

• Educate team members on new operational processes such as Intake, PDLC, and Global Planning including metrics and data tracking   

• Develop clear and compelling executive presentations and reports using PowerPoint 

• Partner cross-functionally with Product, Engineering, QA, Business Analysts, and other Program delivery peers  

• Promote agile best practices and support team maturity in delivery and collaboration 

• Maintain up-to-date documentation and standards in Confluence 

 

Contributors to your success:

• 5–7 years of experience in project delivery, program management, or Scrum Master roles 

• Proven experience managing enterprise-level technology projects 

• Strong JIRA administration experience, including creating and managing workflows, dashboards, custom fields, and permissions 

• Solid understanding of change management and experience implementing scalable processes such as intake, planning, and PDLC 

• Proficient in JIRA, Confluence, and Microsoft PowerPoint 

• Experience in hybrid project environments (Waterfall + Agile) 

• Strong interpersonal, written, and verbal