Jobs and Careers

Commercial Operations Coordinator (Night Shift)

United Statesfull_timeVerifiedPosted 20 Sept 2023

About the role

We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

[About the Role]

Cruise is looking for an Operations Coordinator to implement frontline driverless operations.
In this position, you will work to ensure consistent driverless service to our customers in the market, including helping scale the operation and refine operating procedures.
If you're interested in building and scaling something new to deliver on our promise to customers for great autonomous ridehail and delivery experiences on the roads of Miami, this is the role for you!

What you’ll be doing:

Engage a diverse set of stakeholders to develop and mature executable operational procedures and checklists to enable a safe, ongoing garage operation and launch and land Autonomous Vehicles (AVs)
Lead and assist in the documentation, communication, and implementation of procedures for in-facility operations including, but not limited to vehicle preparation, cleaning and charging, functional tests and lost and found
Help hire, grow, develop and direct a team of Driverless Support Specialists in the daily execution of garage and fleet operations
Monitor active driverless fleet status and take appropriate actions as needed
Work cross functionally with all autonomous vehicle operations and fleet management to enable end-to-end safe, efficient execution
Cross-train with Field Service Coordinators to learn additional skills and provide greater operational flexibility for the team
Identify and realize ongoing operational efficiencies gained by driving continuous improvement from identification to implementation of procedural changes

What you must have:

Experience in operations management, operations planning, or project management at a fast-paced start-up or tech company
Ability to work on-site in one or more of our Miami offices and garages
A tenacious team player attitude, with a bias toward action and a continuous improvement mindset; you work well with others
Positive and Resilient Attitude: tough problems and setbacks do not deter you, you see them as exciting challenges and growth opportunities
Competency in G-Suite products (Slides, Sheets, Forms), and Microsoft products (Word, Excel, Powerpoint)
Ability to communicate key issues coherently and authoritatively to diverse partner groups

Bonus points!

Operational experience in a 24/7 frontline workforce
Mobility or transportation experience, particularly with a large fleet
Entrepreneurial experience/ownership mentality or other innovation history
Competency in gSuite, Jira, Looker and other productivity tools
Enthusiasm for the potential of autonomous driving to move life forward in our cities and improve road safety

The salary range for this position is $26.00 - 28.00. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.