Lead Digital Customer Growth - FirstNet

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered

Work Locations: Dallas, TX

Overview: Join the AT&T Digital team to lead business-focused digital service and support initiatives for the FirstNet portfolio. This role is responsible for delivering digital-first service and support experiences that improve operational efficiency, service outcomes, and measurable business performance for mission-critical public safety customers. The role sits at the intersection of digital strategy, business service needs, and technology execution.

Overall Purpose: Drive digital transformation of business service and support for the FirstNet portfolio by translating operational and customer service needs into prioritized digital initiatives that improve customer experience, reduce friction, and deliver measurable business impact.

Key Roles and Responsibilities:

• Serve as the digital business lead for FirstNet service and support initiatives, translating business and operational requirements into clear digital priorities and roadmaps.
• Partner with Technology, Product, Operations, GTM, and Analytics teams to manage intake, define requirements, and deliver business service and support capabilities.
• Develop executive-ready presentations and business cases that clearly articulate service challenges, proposed digital solutions, expected value, and success metrics.
• Use digital service and support performance data to assess outcomes, identify optimization opportunities, and communicate business impact.
• Partner with product and technology teams to translate product roadmaps into effective digital business service and support experiences, including requirements definition and viability assessment.
• Champion a test-and-learn mindset, identifying opportunities for automation, personalization, and scalable AI to enhance digital service and support capabilities.

Supervisor: No

Education/Experience: Bachelor’s degree (BS/BA) desired. 5+ years of related experience. Certification is required in some areas.

Our Lead Digital Customer Growth – Business Growth earn between $143,800 - $215,800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T?