Jobs and Careers

Senior Manager Business Customer Solutions

United StatesRemotefull_timeVerifiedPosted 12 Aug 2026

💰 $224,400/yr($137,000/yr – $224,400/yr)

About the role

Requisition: 84035

PSEG Company: Public Service Electric & Gas Co.

Salary Range: $ 137,000 - $ 224,400

Work Location Category: Hybrid

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:
• Onsite: Employees work onsite daily.
• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

At this time, only current PSEG employees are being considered.

This position is responsible for the leadership and management of a team of Territory Managers and Customer Advisors handling relationships with PSE&G's largest industrial, commercial, and strategic development customers, as well as National Accounts. The role is accountable for strengthening customer relationships, driving customer advocacy, facilitating complex energy solutions, and ensuring exceptional customer experience across the PSE&G service territory.
The Manager serves as the primary liaison between Business Customer Solutions, Customer Energy Solutions, Electric and Gas Operations, Asset Management, Rates & Regulatory, Legal, and other internal organizations to proactively resolve customer issues and support strategic company initiatives. The position is responsible for coaching associates, managing customer escalations, improving operational performance, and supporting customer participation in energy efficiency, distributed energy resources, and other utility programs.

This position requires strong leadership, business acumen, relationship management, and cross-functional collaboration to balance customer needs with company objectives.

Job Responsibilities

Lead and manage a diverse team of Customer Advisors responsible for strategic relationships with PSE&G's largest and most critical customers as well as National Accounts.
Provide leadership, coaching, and professional development for advisors responsible for customer relationship management, project coordination, and utility program participation.
Develop customer engagement strategies that strengthen customer satisfaction, increase program participation, support revenue growth, and improve long-term customer retention.
Partner with internal organizations to identify and implement business process improvements that enhance customer experience, operational efficiency, and service delivery.
Monitor and analyze customer satisfaction and operational metrics to identify trends and implement corrective actions.
Collaborate with external facing organizations to develop customer communication strategies supporting company initiatives and regulatory objectives.
Advocate internally on behalf of customers while representing PSE&G's business objectives during customer meetings, executive briefings, industry organizations, and stakeholder engagements.
Build and maintain strong wor