Sr. Revenue Operations Analyst

UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!   We're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.

POSITION SUMMARY

The Sr. Revenue Operations Analyst, GTM Systems plays a crucial role in supporting and optimizing the systems that power our Go-To-Market (GTM) teams across Sales, Marketing, and Customer Success. This role focuses on the administration, customization, and enhancement of Salesforce, Outreach, Gong, and related GTM technologies. The ideal candidate brings a blend of systems expertise, stakeholder partnership, and a strong understanding of operational needs within a high-growth environment. This role will help streamline workflows, improve data integrity, and deliver scalable solutions that support our revenue goals.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  

• Administer and maintain the GTM tech stack (Outreach, Gong, ZoomInfo, etc.) with a focus on data structure, automation, and process efficiency.
  
  
• Configure and enhance GTM workflows across the tech stack.
  
  
• Collaborate with GTM teams to gather requirements, troubleshoot issues, and deliver effective technical solutions.
  
  
• Support integrations with key tools such as Outreach, ZoomInfo, Salesforce, Gong, and others.
  
  
• Build and maintain dashboards and reports to provide visibility into pipeline health, revenue KPIs, and customer lifecycle metrics.
  
  
• Conduct audits and data cleanups to maintain system health and ensure compliance with governance standards.
  
  
• Lead small-to-medium projects focused on process improvements, automation, or new tool rollouts.
  
  
• Participate in testing and deployment cycles, ensuring smooth release management using sandbox environments.
  
  
• Serve as a subject matter expert and technical support resource for tech stack users across the organization.
  
  

 

EXPERIENCE  

• 5+ years of experience in systems administration or GTM operations, preferably in SaaS or high-growth environments.
  
  
• Strong background in GTM tools configuration and management.
  
  
• Previous experience supporting multiple GTM systems and business teams (e.g., Sales, Marketing, Customer Success).
  
  
• Experience managing integrations and data flows between Salesforce and platforms like Marketo, Outreach, or ZoomInfo.
  
  
• Familiarity with project management, release processes, and agile collaboration.
  
  
• Solid working knowledge of automation tools, sandbox usage, and user provisioning.
  
  

 

KNOWLEDGE/SKILLS

• Effective communication skills to translate complex system needs to non-technical stakeholders.
  
  
• Strong problem-solving skills with the ability to diagnose technical and operational issues.
  
  
• Proficient in Salesforce Sales Cloud and related no-code/low-code capabilities.
  
  
• Understanding of sales and marketing processes, funnel metrics, and customer lifecycle stages.
  
  
• Comfortable working with cross-functional teams and balancing competing priorities.
  
  

 

DESIRED BEHAVIORS 

• Proactive and solutions-oriented – actively seeks ways to improve systems and processes.
  
  
• Adaptive – adjusts quickly to changing business needs and new technologies.
  
  
• Collaborative – enjoys partnering with cross-functional teams to solve problems.
  
  
• Detail-focused – maintains high standards for data accuracy and system integrity.
  
  
• Curious – committed to continuous learning and professional development.
  
  
• Dependable – consistently follows through on commitments and delivers quality outcomes.
  
  
• Upholds company values – acts with integ