Global Manager, Survey Science, Analytics & Programming

Requisition ID:  35091  

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

The Global Manager, Survey Science Architecture, Analytics & Programs, as a key member of the Talent & Insights Team of COEs, leads the strategy, execution, and continuous improvement of Terumo Blood and Cell Technologies employee listening ecosystem. This role is responsible for designing and managing employee surveys and the data architecture to support them, developing advanced sentiment‑analysis models, and transforming employee feedback into actionable insights that strengthen engagement, culture, and organizational performance. The manager partners closely with People Insights & Analytics Team, HRBPs, business leaders, the full Terumo Group of surveying professionals, and cross‑functional stakeholders to ensure employee voice is accurately captured, ethically analyzed, and effectively translated into meaningful action. With this oversight of enterprise-scale data architecture, this Global Manager will leverage a high-performing and innovative end-to-end software/data system.

ESSENTIAL DUTIES

• Leads the design, deployment, and enhancement of employee surveys, pulse checks, and listening programs across the full talent lifecycle (onboarding, exit, etc.).
• Lead the architecture and design of complex, distributed systems with a focus on scalability, security, and performance.
• Leads the design and deployment of a new suite of surveys to measure behaviors in support of leadership pathways and other development and training interventions to measure the ROI of talent investments.
• Develops and maintains NLP‑based sentiment‑analysis models to evaluate open‑text feedback and identify themes, tone, and emerging risks.
• Integrates structured and unstructured data to produce comprehensive insights on employee experience, engagement, and organizational health.
• Delivers dashboards, reports, and executive‑ready presentations that clearly communicate trends, risks, and recommended actions.
• Delivers modeling to predict risk in sentiment data (eg, likelihood of attrition, etc.).
• Partners with HRBPs, and business leaders to interpret results and prioritize interventions that improve employee experience.
• Manages, coaches, and develops across the insights team of Data Scientists and Engineers, fostering a culture of analytical rigor, curiosity, and innovation.
• Partners with Global Leader Talent & Insights and Legal to ensures data quality, privacy, governance, and compliant and ethical use of employee feedback data.
• Evaluates and implements new tools, technologies, and methodologies to advance the employee‑listening strategy.
• Uses state-of-the-art tools and technologies to enable full cloud optimization, seamless elasticity and end-to-end automation with considerations for both performance and architecture.
• Makes modifications and updates to existing data pipelines as necessary.
• Critically reviews current and future data structures with an eye towards simplicity, performance, and scalability.
• Define and enforce architectural standards, secure development practices, and DevOps principles across the People Data team.
• Drive innovation by evaluating and implementing emerging technologies, tools, and methodologies.
• Lead architectural reviews, technical de