About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

At VillageMD, we are committed to helping patients achieve greater health by delivering the most effective, accessible and efficient healthcare in the world through partnership with primary care physicians. We're in a unique position to impact everyone in primary care from independent, family-owned practices to world-class health systems.

At VillageMD, we are committed to helping patients achieve greater health by delivering the most effective, accessible and efficient healthcare in the world through partnership with primary care physicians. We're in a unique position to impact everyone in primary care from independent, family-owned practices to world-class health systems. As part of achieving this goal, as a Director of Care Management you will initiate the implementation of care management services and standards that enable our organization to successfully execute key quality and market outcomes.

Integral to the team, the Senior Director of Care Management and Clinical Operations will handle a wide range of projects to support and implement the organization’s model of clinical care alongside our partners driving initial market workflows and infrastructure development. As a new member of our team, you’ll initially be responsible for helping with the implementation and growth of our emerging markets.

What are some examples of projects you’ll be managing at VillageMD?

• Leading program development and operations management across the care management platform to support the continued growth and development of market physician networks
• Designing and executing a framework for care management service implementation for new physicians; continuously reviewing and refining for efficiency and effectiveness
• Designing and implementing clinical programs related to specific disease states, risk categories, and OCMO clinical priorities in collaboration with market leaders.
• Measuring clinical outcomes and improvement opportunities by using internal and external benchmarking to address opportunities for improvement in our clinical programs.
• Leading workflow and methodology development across the care management and other technology platforms to support the continued growth and development of market functions

What will make you successful here?

• Strategic ability with an affinity for operations; not afraid to dig into the details of the work to influence a positive outcome
• Superior relationship skills with the ability to craft meaningful partnerships
• Positive attitude with a solution-oriented approach and a comfort working within ambiguity
• A low ego and humility; an ability to gain trust through communication and doing what you say you will do
• A service-based approach to VillageMD provider partners and their care teams
• Leveraging both quantitative and qualitative metrics to drive results

What you might do in your first year:

• Work with multi-disciplinary teams to execute care management responsibilities including close partnership with clinicians, operations and analytic functions
• Participate in the recruitment and retention of clinical talent, supporting staff development and growth
• Work with multi-disciplinary teams in primary care to execute care management and clinical  best practice  including close partnership with clinicians, operations and analytic functions.
• Utilize your strong knowledge and bac