Director Customer Development- Full Time (Caesars Atlantic City)

JOB SUMMARY: 

• Responsible for developing a base of mid through high level players and ensuring that they receive personal attention and quality service, in accordance with the Company’s established marketing strategy.
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DIRECTLY SUPERVISES:

N/A

 

KEY JOB FUNCTIONS:

• Develops new premium customer base and maintains a solid base of repeat premium customers.
• Develops, implements and attends special events and activities targeted for premium players.
• Monitors customer service initiatives, assesses financial impact and communicates findings to management.
• Ensures that clientele has a high level of customer satisfaction and resolves complaints appropriately.
• Must be able to achieve established individual performance and overall department financial goals.
• Recommends new programs to increase player worth while staying within established comping guidelines. 
• Must be able to comply with department performance goals, policies and all respective regulatory procedures.
• Uses sound judgment and makes good decisions in accordance with comping guidelines established for this position.
• Makes recommendations for special events and programs that stimulate revenue growth, improve operational costs and enhance customer service levels.
• Responds to and consistently meets the needs of internal clients.  Supports and cultivates new ideas and methods to deliver business solutions.     
• Consistently demonstrates superior customer service skills and acts as a positive role model for all internal and external guests. 

 

 

EDUCATION and/or EXPERIENCE: 

College degree preferred. Minimum 5 years progressive experience in customer development with demonstrated customer following. Must be able to demonstrate relationship building efforts with patrons including financial profitability.  Must possess superior interpersonal, communication and problem-solving skills.

 

QUALIFICATIONS:

• Must possess excellent written and verbal communication skills.
• Must have demonstrated relationship building skills with patrons.
• Must possess good judgment and analytical skills to assess guest satisfaction and profitability.
• Must be detail oriented and organized.
• Must possess knowledge computer programs that applicable to position.

 

 

WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 

 Disclaimer 
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

 

COMPENSATION & BENEFITS:

Starting Rate $100,000 -$125,000

Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance **Benefits for union positions are subject to Collective Bargaining Agreement** 

 

 

 

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be