Manager Self Pay Operations

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

­­­­The Manager of Self-Pay Operations manages all self-pay activities and is responsible for the performance and effectiveness of the department. The Manager will be responsible for implementing short and long-term plans and objectives to improve revenue, accelerate cash, and provide excellent service to Ensemble Health Partners clients and their patients. Additionally, they will work with Patient Access, Clinical, Coding, Billing, Cash Application, Follow-Up, and Denials and Revenue Management departments to coordinate efforts and ensure timely resolution to all situations. They will empower staff to develop methods of process improvement, including planning, setting priorities, conducting systematic performance assessments, implementing improvements based on those assessments and maintaining achieved improvements.

Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.

Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”

Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.

Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.

Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.

Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

Essential Job Functions

Manages all Self-Pay activities performed by staff across Ensemble Health Partners. Staff responsibilities include working work queues, processing email requests from internal and external sources, working worklists, generating and reviewing reports, partnering with other departments to resolve issues with accounts, meeting collection goals as set by department and supporting departmental efforts to achieve area specific SLA’s.

Responsible for interviewing, hiring, staffing, performance management and development of staff.  Counsels and disciplines employees when necessary in accordance with department and/or organizational policies.  Develops, updates and implements job standards, job duties, departmental policies and performance appraisals for all areas of responsibility.

Develops and manages departmental budget. Prepares monthly reports as requested.  Establishes departmental goals with the staff to optimize performance and meet budgetary goals while improving operations to increase customer satisfaction and meet financial goals of the organization.

Collects, interprets and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.  Works with internal and external customers to make key decisions, impacting either the organization or an individual patient. Works closely with ancillary departments to establish and maintain pos