FOOD AND BEVERAGE SUPERVISOR - CLUB HOUSE REST - DRGC (FT/VARIES)

Responsible for the successful overall direction, administration and coordination of all Food and Beverage operations at Dancing Rabbit Golf Club in according to the established standards and expectations set by the Director of Golf and the leadership team of Pearl River Resort.

Pearl River Resort Associates are required, on a continual basis to… 

Adhere to any and all company and departmental policies, practices and procedures.

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.        

Maintain a professional departmental, company and community reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Ensure adherence to, standard operating procedures (SOP’s) and policies and procedures.

• Manage and monitor the operations of the assigned restaurant to ensure compliance with all standards and requirements established by the Director of Food and Beverage, health and regulatory agencies or standards and Resort policies or procedures. Oversee the service operations of the outlet by monitoring and instructing associates in the proper performance of their assigned job duties.
• Listen to, investigate and resolve guest complaints or issues with the assigned restaurant. Communicate and interact with other Restaurant Managers, Assistant Restaurant Managers, Food Shift Supervisors and associates as necessary.
• Assist in the formal training of all Food and Beverage associate. Assess associate needs based on observation.
• Inspect and monitor the cleanliness and appearance of the entire restaurant area and the assigned associates. Comply with all health codes, regulations and mandates.
• Know, understand and follow all established safety and approved work practices in completing the assigned tasks. Report any equipment malfunctions or room defects to the supervisor on duty or the Resort Safety Coordinator immediately.
• Track stock levels of commonly used items and assist in controlling the established par levels. Assist in conducting monthly inventories carried out on all departmental equipment stores, i.e., glasses, silverware, plates, mops, buckets, etc.
• Assist in meeting the expectations set forth in the department’s operating revenue and expense budgets as measured by profitability and attaining reasonable rates of return on investment of costs and expenses.
• Assist in attracting, developing, and retaining a high-caliber level of talent to work within the Resort’s Food and Beverage departments, as well as in other required roles.
• Contribute to developing new ideas, programs and offerings that will attract new guests and encourage previous guests to return to the Resort.
• Greet and communicate with guests in a friendly and courteous manner.

• Held accountable, to the highest degree, for the accuracy and thoroughness of department records and reports.
• Leads by setting a positive example to all associates.
• Responsible for maintaining a consistent, regular attendance record.                                   

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

SUPERVISORY RESPONSIBILITIES:    

Directly supervises the daily activities of the assigned staff on the assigned shift. 

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems. 

QUALIFICATION REQUIREMENTS:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

AGE and GAMING:

21 years of age or above.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required. Two (2) years as a Food Shift Supervisor or previous management experience in a fast paced food and beverage outlet.  Previous supervisory or management experience is preferred.

SPECIAL QUALIFICATIONS:

Must possess excellent communication a