Central Sales Agent

 

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Summary:

Start Your Career Opportunity of a Lifetime at Vail Resorts: Vail Resorts Epic Mountain Rentals department is seeking a passionate, guest experience driven, and enthusiastic individual to join our remote team! Our team is composed of goal-oriented individuals who are encouraged to bring their unique skill sets to work every day. You will be an active member of a team that works to provide our guests an Experience of a Lifetime at our Epic mountains across the U.S. and Internationally.

 

Our team members are responsible for all one-on-one interactions that take place across our communication channels (phones, email and chat) and actively contribute to the overall experience of our guests. Inbound calls, chats, and emails offer a variety of sales inquiries, general information about our products and resorts, support, and opportunities to provide helpful solutions to guest service incidents. You will be part of a dynamic team with CSS whose opportunities for both personal and professional development are limitless!

 

Job Specifications:

• Outlet: Corporate
• Expected Pay Range: $20.00 - $22.76  / hour
• Shift & Schedule Availability: Full Time, Year Round (10 months)
• Other Specifics:  Remote 

 

Job Responsibilities:

• Responsible for providing informed and accurate responses to customers about products and services offered for all ski resorts and properties in the Vail Resorts portfolio via telephone and/or email.

• Able to provide an Experience of a Lifetime through consistently providing positive guest interactions and strong attention to detail.
• Ability to communicate well verbally and in writing.   Writing is succinct and free of grammatical and punctuation errors.
• Working with managers to achieve monthly departmental goals.
• Must be able to maintain quality performance on incoming phone calls from guests with a goal of answering at least 50-75 calls per day along with other phone KPI (Key Performance Indicator) goals and/or up to 75 emails per day. The calls will be a variety of sales calls, service calls, and service recovery.
• Retaining significant amounts of information to provide the best customer service with the most accurate and helpful information.
• An organized, responsible, punctual, accountable individual who has a sense of urgency and recognizes the importance of adhering to call center and customer service standards.
• Ability to work well with the call center team as a whole. This means actively contributing at team meetings, maintaining flexibility in their scheduling, and a willingness to adapt to changes in workflow and environment as our business is ever-changing.
• The ability and willingness to work on other back-end administrative tasks such as processing delinquent payments, on an as needed basis or specialty areas such as Better Business Bureau responses, escalations, quality monitoring.
• Full-time year-round candidates will be those that have mastered all our channels, meet, or exceed department KPIs (Key Performance Indicators), and have demonstrated a willingness and ability to work on back-end tasks. Full-time, 10-month agents will be those that continually demonstrate the ability to go above and beyond basic job requirements, including bringing suggestions for improvement to leadership.
• Flexibility to work some weekend days, some holidays, and some evenings as needed. Working on designated peak days is a requirement.
• Bilingual Desired