Senior Team Lead, Ocean Export

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

 

Location: USA - Lancaster, Midpoint Dr 

Division: Air & Sea 
Job Posting Title: Senior Team Lead, Ocean Export - 91213 
Time Type: Full Time

 

Summary 

The Ocean Export Senior Team Lead will be responsible for overseeing the day-to-day operations of the ocean export team. This includes ensuring shipments are handled efficiently and effectively, maintaining compliance with all regulations, and providing excellent customer service. The Senior Team Lead will also serve as a mentor and coach to team members, providing guidance and support as needed. 

 

Duties and Responsibilities 

• Oversee the daily operations of the ocean export team, including assigning work, monitoring performance, and ensuring compliance with all regulations and company policies 

• Provide guidance and support to team members, serving as a mentor and coach to help develop their skills and knowledge 

• Manage customer relationships, including handling inquiries, resolving issues, and ensuring customer satisfaction 

• Coordinate with other departments and teams, including import/export teams, customs brokers, and transportation providers, to ensure seamless operations 

• Develop and maintain strong relationships with carriers, vendors, and other partners to ensure high-quality service and competitive pricing 

• Ensure timely and accurate documentation, including bills of lading, customs forms, and other required documentation 

• Monitor industry trends and developments, and make recommendations for process improvements and cost savings 

• Communicate with management and other stakeholders on a regular basis to provide updates on team performance, customer issues, and other relevant information 

 

Educational background / Work experience 

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred, but not required 

• At least 5 years of experience in ocean export operations or a related field is required 

• Prior experience in a supervisory or leadership role is preferred 

 

Skills & Competencies 

• Strong knowledge of ocean export regulations, procedures, and documentation requirements 

• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously 

• Strong interpersonal and communication skills, with the ability to work effectively with team members, customers, and partners 

• Ability to analyze data and make informed decisions based on that data 

• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint 

 

 

 

Function / Market & Industry Knowledge / Business Acumen / Processes 

Supervisory Responsibilities (if any) 

• The Ocean Export Senior Team Lead will be responsible for overseeing the work of the ocean export team, which may include supervising team members and coordinating with other departments and teams. 

 

Preferred Qualifications 

• Certification in logistics or supply chain management is preferred 

• Prior experience working with ocean carriers, customs brokers, and transportation provide