Project Manager, Design, Customer Experience

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Job Description: 

As a Project Manager supporting the PD Design team at Amplify, you will lead the systemization of complex, cross-functional projects focused on professional development asset creation and management. The PD Design team creates and manages thousands of assets (including presentations, participant notebooks, online courses, and facilitator guides) that enable our delivery team to provide impactful professional development to the educators we serve.

In this role, you'll work closely with designers and cross-functional partners to establish, manage, and maintain robust project management systems across the design lifecycle. The Project Manager will assist in establishing the organizational foundation that enables the PD Design team to focus on designing meaningful learning experiences for educators. This role involves implementing end-to-end project management processes, contributing to portfolio-level initiatives, and systematizing design communications and handoffs. A critical component of this work includes managing the human side of process transformation. You’ll facilitate stakeholder buy-in, address resistance to change, and create sustainable training frameworks that support ongoing system optimization and team development.

You'll be instrumental in standing up scalable systems for tracking, organizing, and managing the full lifecycle of asset creation, ensuring that high-quality design work flows seamlessly from concept to delivery while maintaining alignment with strategic business objectives and educator needs.

The ideal candidate for this role is a highly organized and systematic project manager who has experience in change management and identifies as a systems builder. This person will be able to see both the forest and the trees and transform big-picture visions into usable tools and processes, all while staying calm, focused, and solutions oriented. They know how to understand and leverage technology as well as they know how to communicate with others, using data dashboards and project management platforms like a conductor directing an orchestra. 

Essential Responsibilities:

System Implementation, Optimization, & Continuous Improvement (~50%)

• Analyze and document current processes, identify strengths and areas of improvement, and proactively communicate risks and process enhancements to leadership.

• Implement and maintain a unified operating process within portfolio management systems across the entire PD Design team, ensuring consistent use and application. 

• Design and deliver comprehensive training programs for system adoption, including creating user documentation, conducting hands-on workshops, and establishing ongoing support structures to ensure all team members can effectively navigate new workflows and platform features.

• Deploy and optimize the portfolio management platform to track thousands of design assets, establishing standardized templates, workflows, and tracking mechanisms that align with project complexity and stakeholder requirements.

• Monitor and maintain platform performance by tracking system utilization and effectiveness through performance data analysis, troubleshooting technical issues, providing rapid support when urgent needs arise, and proposing data-driven platform enhancements to improve process efficiency and quality.

Ongoing Project Planning & Monitoring (~20%)

• Develop and maintain detailed project plans, timelines, and workflows to enable strong tracking from start to finish. Ensure alignment of tools to the size and complexity of the project, as well as stakeholder needs and expectations.

• Collaborate with team leaders to define realistic milestones and ensure alignment with the overall project.

• Ask questions to drive toward clarity and solutions. Navigate ambiguity with ease, demonstrating adaptability and resilience i