Senior Manager, UX Design – AI Shopping Assistants Assistants

Position Summary...

What you'll do...

Senior UX Manager (x6) – AI Shopping Assistants

About the Team

The Walmart design team crafts experiences and designs the websites, tools, and mobile solutions for millions of customers and associates. As a part of the product design team that is at the forefront of retail, you will be responsible for building best-in-class experiences that drive continuous improvement and innovation on the world’s largest company. If you are motivated by complex challenges and want to build the future of commerce and consumer services, a Design role at Walmart could be what you’ve been looking for.

As a Senior UX Manager, AI Shopping Assistants on the Core eCommerce team, you will lead the team focused on our customer-facing GenAI-powered Shopping Assistant, envisioning and delivering how AI can help customers solve their shopping needs and make more informed decisions, as part of the Walmart app. You will also grow and mentor your team of UX, conversational, and content designers with your deep understanding of UX processes, consumer app and retail experience, and a drive to create new AI-enabled experiences that transform how our customers complete their shopping missions in our app and on our site. You’ll be accountable for the craft and timely delivery of your team’s work, and you’ll own and present a strong design POV within your partner set to shape market-leading solutions via the product roadmap.

You’ll set the vision for the best customer experience and create a space for cross-functional colleagues to collaborate. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to leverage the collective creativity. You’ll employ your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the wider team. While working with partners to determine a shared plan forward that balances business and technology considerations, you will create and champion an experience that is highly engaging and usable and provides valuable responses and recommendations by delivering prompt and voice & tone guidelines, as well as pixel-perfect, detailed designs with your team.

You’ll sweep us off our feet if you have...

• Excellent visual and interaction design skills and a keen understanding of trends in the marketplace – in and out of retail.
• An ability to communicate concepts in a clear and compelling way to audiences of all levels of understanding and levels of seniority.
• A demonstrable understanding of ecommerce and an expertise in building experiences that drive revenue.
• Expertise in creating content guidelines for large language models and designing for AI assistants or AI generated UI is a plus.
• A strong design aesthetic that brings together brand expressions and systems thinking. You practice universal design and believe in inclusion. 
• Deep experience with business requirement gathering, end-to-journey mapping, facilitating sessions like Design Sprints, conducting competitive analysis, and leading rapid concepting and prototyping.
• Comfort with ambiguity, along with an ability to motivate teams and partners.
• Ability to consume strategic data and insights to produce meaningful experiences for customers and members.
• A demonstrable track record working cross-functionally with shipping successful products in a fast-paced environment. You thrive in an ever-changing environment.
• A strategic mindset and a system thinking approach to taking the complex and make it simple. 
• Find joy in leading by doing. You inspire, coach, and contribute to our team cultur