Account Receivable Specialist

About Schumacher  

Schumacher & Co. is an innovative interior design company that is disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers “celebrate the feeling of home”. Schumacher designs and produces some of the most beautiful fabrics, wall coverings, trims, furniture, and accessories in the world. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next, an appreciation for what’s come before, a drive to make our products with enormous care and attention for detail. Schumacher is a globally recognized company with a myriad of showrooms both domestically and internationally.

Our competitive advantage in the industry is people. We believe that our employees are our most valuable asset. F. Schumacher & Co is deeply anchored in our company core values which are as follows: 

• Preserve The Entrepreneurial Spirit 

• Take Ownership & Accountability 

• Be Solutions-Oriented 

• Demonstrate Courage 

• Practice Adaptability 

• Embrace Collaboration 

We empower our employees to live these values daily because we understand how it will positively impact the customer journey. F. Schumacher & Co., also known as FSCO, is the parent company of many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company. 

About The Role 

Our Finance department is looking to add a dynamic AR Specialist to the Accounts Receivable team. This multi-functional role requires the ability to work quickly and wear many hats while meeting deadlines and goals. This position will report to the Accounts Receivable Supervisor. We are looking for someone with a genuine interest in finance, customer service, and design. The right candidate will thrive in our fun and fast-paced environment. 

You Will

• Be a member of the Accounts Receivable Team, reporting to the Accounts Receivable Lead 

• Answer calls from customers regarding invoice and payment inquiries 

• Monitor a shared inbox for the Accounts Receivable team 

• Communicate with customers via phone and email to collect on past due balances 

• Send invoices and statements to customers 

• Process credit card payments for customers 

• Research customer accounts with aged invoices, misapplied payments, and open credits and create solutions to correct those accounts 

• Partner with sales team to resolve sales order issues, such as tax validations, outstanding balances, and delivery issues 

• Respond to and manage all inquiries in a timely and professional manner, ensuring accuracy of information 

• Demonstrate passion for excellence in providing the best customer experience 

• Assist with additional projects and reporting as needed  

You Have/Are 

• Bachelor’s degree in Finance or Accounting preferred 

• Experience in a Finance, Accounting, or Customer Service role 

• Excellent communication skills, both verbal and written 

• Passion for providing the best customer experience 

• Proficiency in MS Windows and Office suite, including Excel and Outlook 

• Ability to handle multiple tasks and change direction based on business needs 

• High attention to detail and high level of accuracy 

• Highly organized and exceptional follow-through skills 

• Ability to problem solve<