Senior Customer Experience Program Manager - CTJ - Poly

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Senior Customer Experience Program Manager.

Cloud Operations + Innovation (CO+I) is the team behind one of the World’s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering trusted experiences to customers and partners worldwide, and we are looking for passionate, committed team members to help achieve that mission.

The Airgapped Cloud (AGC) Business Alignment and Strategy Team is looking for the right candidate who wants to have a fundamental impact on how Microsoft’s Cloud is deployed and operated for a specialized customer set, to be involved with one of the most strategically important teams at Microsoft, and to bring a unique blend of technical and business acumen, leadership, creativity, and out of the box thinking to the team. If this sounds like you, keep reading!

We are looking for an early-to-mid career Senior Customer Experience Program Manager with a balance of technical and business expertise, but who also demonstrates leadership and the capability to drive progress in large-scale, multi-disciplined programs. You should have deep industry knowledge, the ability to influence others to achieve results, and have the presence to lead complex and time sensitive initiatives.

In this role, the successful candidate will partner closely with key stakeholders to triage and drive programs focused on delivering specialized datacenter solutions in support of Government customers. These programs may support the leading edge of innovation and will include partnering with stakeholders to clarify requirements needed to drive pilots and other experiments that shape ongoing strategy in delivering new capabilities to our customers. You balance analytical and technical skills with the ability to influence execution teams within CO+I and spread across the rest of Microsoft.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Help differentiate Microsoft’s Government Datacenter programs’ competitive advantage by applying systems thinking methodologies and industry standard project and program management best practices.
• Partner with, and learn from, peers to identify opportunities for process improvement on cross-team process and requirements capture from RFP (Request for Proposal) response through datacenter operations.
• Apply technical and competitive ecosystem knowledge to coordinate and help respond to customer RFP requests.
• Deliver projects with a focus on key performance indicators and business goals/impact, promoting clarity and motivation to the project team to execute on time, under budget, and in compliance, while delivering high first-pass-quality with zero rework.
• Deliver on ambiguous projects with multiple stakeholders, unclear requirements and incomplete data.

Other

• Embody our culture and values

Qualifications

Required / MInimum Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience

Other Requirements:

• • Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:  
    • The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and includin