Senior Medical Office Administrator (Insurance Authorization Specialist), Bilingual (English/Spanish)

FlexStaff is seeking a Senior Medical Office Administrator with experience in Healthcare Insurance Authorization and Revenue Cycle Operations for our Client, a Prosthetics and Orthotics Lab, located in Manhattan, NY.

Requirements:

• High school diploma or equivalent required.

• Advanced knowledge of medical insurance verification, prior authorization processes, and reimbursement methodologies.

• Prior experience in healthcare billing, collections, or revenue cycle operations required.

• Bilingual English/Spanish.

Schedule: Monday- Friday, 8:30am-5:30pm. 

This is Temp-to-Hire role.

In this role you will be serving as the lead specialist for insurance verification, benefits investigation, prior authorizations, and re-authorizations using payer portals, electronic systems, and direct payer communication 

Responsibilities:

Insurance Authorization & Revenue Cycle Operations

• Lead insurance verification, benefits investigation, prior authorizations/re-authorizations.

• Interpret payer policies, coverage criteria, and reimbursement rules.

• Validate eligibility, deductibles, co-insurance, and OOP maximums before services.

• Resolve authorization issues and denials with clinicians and billing.

• Track turnaround times and escalate delays; report key metrics.

• Maintain organized filing for audits and compliance.

Work Process Management & Technical Administration

• Optimize workflows for authorizations, scheduling, documentation, and billing readiness.

• Create and maintain SOPs; coordinate clinician schedules with authorizations.

• Ensure daily billing readiness; use practice management systems to track status.

Quality Assurance & Compliance

• Audit authorization accuracy, documentation completeness, and billing readiness.

• Identify trends and gaps; recommend corrective actions.

• Ensure compliance with payer, state, and federal regulations; retrain staff as needed.

Staff Training & Leadership

• Train and supervise administrative staff on insurance processes and standards.

• Act as escalation point for complex issues and promote best practices.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g. location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).