Advisor Web/Mobile Product Owner Digital Channels

Posting End Date:

February 12, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

We have an exciting opportunity for you to join our Customer Care Development team as an Advisor, Web/Mobile Digital Product Owner, Digital Channels supporting the strategic growth and day-to-day operations of Enbridge’s digital channels to drive customer engagement and improve the overall digital experience.

This role will work closely with business and technology partners in defining the backlog and delivering capabilities that deliver a differentiated customer experience. The ideal candidate will have extensive digital experience and a proven track record of driving results.

Apply today for this outstanding vacancy and be part of a team that values collaboration, continuous improvement, and professional growth.

What You Will Do:

• Employ knowledge of web and mobile capabilities to identify and deliver leading edge digital experiences.

• Define and communicate the product vision and strategy to stakeholders.

• Gather and prioritize product requirements based on customer needs, market trends, and business objectives.

• Drive strategic digital initiatives that align with business goals and objectives.

• Collaborate with cross-functional teams including marketing, technology, and customer service timely and high-quality product delivery.

• Analyze user behavior, conduct usability testing and leverage data and analytics to inform decision-making and measure the success of digital products.

• Stay up-to-date with industry trends and emerging technologies to ensure digital products remain competitive and innovative.

• Create and maintain a product backlog, ensuring it is well-organized and prioritized.

• Present results, insights, requirements, and designs in a compelling way to leadership and partner teams.

• Develop and send communication to stakeholders informing them of the impacts of system enhancements.

• Accountable for managing performance and customer adoption of Digital Channels

• Providing forecast data and insights to support business decisions

• Subject Matter Expert for digital channels role will represent customer’s best interest by advocating for strong customer experience principles to be considered on all projects

Who You Are:

You will have the following combination of education and experience:

• Associate's degree preferred in Business, Marketing, Digital Technology, Communications or related background with 4+ years of experience OR a combination of formal education and experience.

• Curiosity and a desire to continuously improve.

• Excellent communication and collaboration skills.

• Excellent working knowledge of web and mobile technologies.

• Strong working knowledge of web content management systems

• Superior analytical skills using innovative problem solving and expert judgment.

• Excellent interpersonal skills include building consensus, negotiation, and facilitation.

• Ability to think creatively and critically.

• Apply problem-solving, analytical, and critical thinking skills to facilitate end-to-end delivery of results.

• Knowledge of technology implementation requirements and methodologies.

• Demonstrated ability to work on multiple tasks and shift priorities without loss of efficiency and effectiveness.

• Team player, who is able to work independently to deliver results.

• Proven Microsoft Office Suite proficiency, i.e. Visio, Word, Excel, PowerPoint, Adobe Creative Suite

• Ability to travel within North America if required (Minimal - About one or two times per quarter)

The following would be an asset:

• Demonstrated ability to create and design a user experience that follows a user-centric approach.

• Experience with web designs and related technologies.

• Ability and willingness to grow, develop and evolve skills suitable for other opportunities within Customer Care.

Working Conditions:

• This position will have some project implementation requirements which occur overnight or on weekends. The successful candidate may need to be available during these timeframes to support and lead