Senior Account Manager - Mid-Market

• 5+ years of experience managing mid-market accounts with  3+ years experience managing mid-market accounts within fintech, e-commerce, payments, or BNPL
• Seasoned Account Manager with experience driving growth for mid-market retailers by offering strategic insights, personalized solutions, cross selling/up selling products
• Remote-first opportunity for US-based employees with the option to work in-person out of our NYC office

 

Start your adventure with Zip 

As a Senior Account Manager, you will grow our mid-market merchant relationships, focusing on strategic account development and performance optimization. You will act as a partner to our clients, increasing their sales and expanding their market share by optimizing their checkout performance through our proprietary buy now, pay later (BNPL) technology that provides access to our unique consumer base. 

You’ll also contribute to the broader Zip growth strategy by understanding evolving merchant goals and conveying merchant insights that, ultimately, increase transaction volumes and influence product innovation. With our focus on data and innovation, you’ll have the support of cross-functional teams to help craft these compelling internal and external narratives that will make a lasting impact to both our merchants and Zip.

Interesting problems you’ll get to solve

• Developing deep relationships with key decision makers to understand their goals,  ultimately influencing decision making through solving their business issues, delivering increased sales, and increasing market share
• Cross selling solutions that deliver mutually beneficial value to both merchants and Zip
• Crafting tailored solutions for merchants and articulating product enhancements internally, ensuring our BNPL offerings meet evolving market needs
• Structuring marketing campaigns that increase client market share and drive new consumers to the merchant and Zip
• Running effective Quarterly Business Reviews to evaluate performance, share insights, and ensure alignment between merchant and Zip growth objectives
• Managing the renewal process for long-term contracts with key mid-market partners, focusing on securing mutually beneficial terms that promote continued growth and increased engagement with Zip’s BNPL solutions

What You’ll Bring To The Team

• 5+ years of experience in account management, working with complex mid-market solutions in the financial services, payments, eCommerce, or technology sectors
• A track record of managing large-scale mid-market accounts, optimizing revenue streams, and driving strategic growth through high-touch client engagement and cross-functional collaboration
• Strong sales acumen with a proven history of successful upselling and cross-selling
• Proven consultative sales skills with a multi-year history of exceeding performance targets
• The ability to thrive in a matrixed environment, working across departments and influencing all organizational levels
• Our core values resonate with you: Customer First, Own It, Stronger Together, and Change the Game

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Midtown office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $110,000 - $130,000 USD. In addition, you will be eligible for a commission of equal value to the base pay range, making on-target earnings (OTE) a range of $130,000 to $160,000. This range reflects our US national compe