Manager, Rail Station Management

SALARY

$115,069.13

POSITION SUMMARY

Plans, supervises, and coordinates the activities of personnel responsible for the maintenance, customer service, and janitorial work of the Authority at all rail station facilities. Manages operational, administrative, and technical functions for the Rail Station Management department. Develops, implements, and recommends improvement initiatives according to industry best practices for customer service and janitorial services, as well as Authority requirements and standards. Supervises manpower requirements and provides oversight control of facility quality and condition.

PRIMARY RESPONSIBILITIES

•             Manages and provides leadership to assigned group of coordinators and union staff responsible for daily customer service interactions and upkeep of Authority facilities.

·                 Oversees the inspection of facilities and work completed by department personnel.

·                 Assists in the development and administration of departmental programs, policies, mission statements, goals, and objectives regarding customer service and janitorial services to meet Authority standards.

·                 Evaluates and monitors the performance of staff for compliance with work processes, safety standards, and best practices.

·                 Inspects and enters work orders for locations that need facility work.

·                 Refers employees for additional development and training based on evaluation findings.

·                 Oversees the development of individual goals and improvement plans with employees to increase productivity and quality of work.

·                 Administers corrective action/discipline in accordance with established policies and procedures.

·                 Performs and assists in snow removal processes as needed to ensure facilities and stations are accessible and safe for all Authority employees, customers, and transportation equipment/vehicles. Assists senior management in implementing and planning Snow Response Strategies.

·                 Conduct audits of inventory and stations. Performs uniform inspections to ensure employees adhere to relevant CTA rules.

•             Maintains department reporting and administrative functions.

·                 Prepares and distributes a variety of reports for management.

·                 Identifies staff knowledge and recommends staff training for various qualifications.

·                 Monitors employee attendance control system and oversees filling of scheduled and non-scheduled absences.

·                 Conducts investigations and respond to Union grievances.

•             Develops, implements, and maintains department programs and initiatives to ensure department goals and objectives are met.

·                 Identifies