McNaughton-McKay Electric Company

Business Development Specialist

The Business Development Specialist develops new business opportunities and nurtures existing business relationships to gain additional business within a specific account list.  This includes various business development approaches, including cold calling, quote follow-up, creating new marketing campaigns for the assigned accounts, and referring on-site visits to the Engineering Team. This person’s daily activities will be conducted over the phone or through a variety of digital platform interfaces. 

Main Responsibilities include:

• Developing new customer accounts; focusing on account planning, top key accounts, and facilities.
• Penetrating existing customer accounts and builds relationships within the customers’ organizations.
• Utilizing all available sales, marketing, and engineering resources in the pursuit of new revenue and improved profitability.
• Establishing E-Store accounts including necessary pricing for new and existing accounts.
• Growing Revenue and Margin on an annual basis with assigned accounts. 
• Handling commercial issues; internal to customer and McNaughton-McKay.
• Ensuring the successful execution of sales initiatives to assigned accounts, including those initiated by McMc and our vendor partners. 
• Responding to Customer requests by providing information on product information, price, delivery, expediting, and tracking missing or delayed shipments.
• Determining, negotiating, and/or communicating pricing (including margins, discounts, payment terms, shipping charges, etc.), delivery terms, shipping instructions or restrictions, anticipated delays, and any additional information requested.
• Using discretion and judgment when negotiating price to maximize profit margin while meeting the Customer’s requirements.
• Identifying opportunities to add-on or up-sell products to customers that may benefit the customer and suggesting alternative products when a customer’s requested product is not available.
• Attending internal and external training on industry products and systems offered by our vendors.
• Supporting the quality initiatives set forth by the Region.

Desired Knowledge, Skills, & Abilities include:

• A Bachelor’s degree or a pattern of continuing education preferred.  High school diploma required. Additional experience will be considered in lieu of a bachelor’s degree or pattern of pursuing a degree.
• Must be highly motivated to succeed!
• High degree of knowledge of McNaughton-McKay operations and products normally acquired through experience in the electrical distribution industry, including inside sales or engineering.
• Effective written and verbal communication skills.
• Must be able to make a high volume of effective calls to customer base on a daily/weekly basis.
• Ability to determine customers’ needs and provide excellent customer service.
• Must have the initiative and ability to organize, prioritize and complete tasks with minimal supervision.
• Intermediate computer skills with MS Office products required with thorough knowledge of the business system required.