Jobs and Careers

Financial Aid Advisor

United Statesfull_timeVerifiedPosted 6 Apr 2026

💰 $48,000/yr($44,000/yr – $48,000/yr)

About the role

Position Information

Position Title Financial Aid Advisor Position Type Regular Job Number SA78124 Full or Part Time full-time 40 hours weekly Fair Labor Standard Act Classification Non-Exempt Anticipated Pay Range $22.50-$24.00 Pay Range Information

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

Position Summary Information

Job Description Summary

The Financial Aid Advisor plays a key role in supporting student access and success by providing guidance on financial aid programs and processes while ensuring a high level of customer service. This position is responsible for maintaining the accuracy and integrity of student financial aid records, supporting the timely review and awarding of aid in compliance with federal, state, and institutional regulations, and contributing to the efficient daily operations of the office. Working collaboratively with team members, the advisor helps facilitate smooth processing workflows, addresses student needs, and promotes clear communication, while upholding strict confidentiality standards and participating in outreach and continuous improvement efforts.

Responsibilities

First Point of Contact

Advise and provide resource guidance to students, parents, staff, and the public on financial aid application status, policies, procedures, and related inquiries
Manage email and phone communications
Provide assistance with FAFSA and other financial aid applications
Review all documents for accuracy and completeness.
Enter and update accurate and appropriate data to enable calculations of eligibility for, and awarding of, federal, state, university and donor provided assistance, in accordance with all applicable laws, regulations, and policies
Retrieve and verify financial aid information via institutional and federal systems
Support student workers in daily operations and customer service delivery

Support the Financial Aid Awarding Processes

Open and sort mail, scan and track financial aid documents as they are received
Prepare documents and student files for review utilizing imaging software and queues
Maintain positive and consistent communication with the counseling team to ensure accurate information about student files is available at all times
Evaluate requests and determine the appropriate route for the request to be resolved

Perform Other Duties Necessary to Improve Services and Operations of the Office

Update supervisor of any issues that may compromise compliance with laws, regulations, and policies
Represent the Financial Aid Office at on-campus events
Adhere to the Family Education Rights of Privacy Act and the requirements of the Federal Privacy Act as well as institutional communication policies
Maintain professional competency and proficiency
Perform other duties as assigned or requested

Required Qualifications

1-2 years experience providing service or administrative support, with a strong commitment to a positive customer experience, teamwork, and the accurate dissemination of information
Technical proficiencies with ability to learn new systems and web-based applications
Proven ability to understand and perform basic arithmetic computations
Strong oral and written communication skills
Strong interpersonal skills to relate empathetically to diverse constituents
Ability to prioritize and reprioritize duties and work while experiencing interruptions, distractions, and fluctuating workloads
Ability to demonstrate tact and diplomacy and maintain a high level of confidentiality
Demonstrated ability to make appropriate decisions and sound judgments on routine to critical matters

Desired Qualifications

Bachelor’s degree
Familiarity with the basics of financial aid policy and procedure

Special Instructions to Applicants

Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected char