Senior Manager, Journey Strategy & Project Management

Application Deadline:

03/09/2026

Address:

320 S Canal Street

Job Family Group:

Customer Solutions

Email Execution, QA & Optimization

• Oversee QA processes for all email campaigns and journeys—including Litmus rendering, datachecks, and deployment readiness.
• Ensure rigorous testing practices are followed, including A/B testing and measurement frameworks.
• Analyze campaign performance, provide insights to stakeholders, and recommend optimization strategies rooted in data and industry best practices.
• Stay current with advancements in enterprise marketing automation, email trends, data privacy requirements (including CASL), and measurement strategies

This is a hybrid role

We are seeking an experienced, people-focused Senior Manager, Journey Strategy & Project Management to lead our delivery processes, optimize team performance, and oversee end-to-end management of complex, data-driven email programs. This role requires strong leadership, advanced project management capabilities, and hands-on expertise in enterprise workflow tools—including Workfront administration—to ensure operational excellence across our Digital Communications portfolio.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Provides strategic input into business decisions as a trusted advisor.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Acts as a subject matter expert on relevant regulations and policies.
• May network with industry contacts to gain competitive insights and best practices.
• Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
• Leads the execution of initiatives/programs; assesses and adapts as needed to ensure quality of execution.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Directs the planning & implementation of operational programs for an assigned digital portfolio/strategy and executes within required service level agreements and standards.
• Acts as a trusted advisor to assigned business/group for assigned initiatives/business programs.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans and holistic business programs.
• Identifies emerging issues and trends to inform decision-making.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Monitors and tracks performance and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Participates in change management activities.
• Provides input into the planning and implementation of strategic insights programs.
• Reviews the ongoing programs for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address uniq