Retail Associate - Tackle Warehouse - San Luis Obispo, CA

Description

Starting Pay $17.00 - $18.00 an hour

Full time (40 hours/week) preferred; open to part time

Saturday availability required

This position requires physically reporting to work in San Luis Obispo, CA

We’re looking for a friendly, knowledgeable Retail Associate to help create exceptional in-store experiences while building lasting relationships with our customers. In this role, you’ll provide warm, professional customer service, assist anglers with product selection and maintain an organized, well-presented store through stocking and merchandising. This position is perfect for someone who enjoys talking fishing, learning new gear and techniques. If you’re enthusiastic and ready to help customers gear up for their next bass fishing adventure, we’d love to have you on our team.

Sports Warehouse About UsWe are an e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service.
Sports Warehouse is comprised of:Tackle WarehouseTennis WarehousePickleball WarehouseRunning WarehouseRiding WarehouseInline/Ice/Derby WarehouseSkate Warehouse

Benefits & Perks

Full Time Employees:

• Medical, dental and vision benefits
• Paid vacation time
• Life insurance

All Employees:

• Merchandise discounts with all Sports Warehouse companies
• Access to on-site fitness facility
• Paid sick time
• 401(k) and profit-sharing programs
• Opportunities for growth
• Employee appreciation events

Purpose of Position

• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
• Maintain store inventory and presentation via stocking, merchandising, and cleaning.

Duties and Responsibilities

Retail Customer Service

• Welcome customers as they enter the store and offer assistance with finding products. 
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner. 
• Display a comprehensive and current understanding of company policies, procedures, products and services. 
• Process customer purchases accurately, using the register or POS system. 
• Maintain store inventory and appearance, engaging in replenishing merchandise, tidying up and cleaning, either proactively or by assignment. 
• Be flexible during busy times by helping fellow team members and multi-tasking. 
• Maintain a safe and clean work/shopping environment. 
• Continuously learn and develop skills, procedures and information relevant to the position. 
• Understand resources available to locate answers to product questions. 
• Address customer complaints or concerns, resolving issues in a professional and timely manner 
• Communicate with other departments when necessary, regarding any customer matters. 
• Escalate complex issues to higher management when necessary. 
• Additional responsibilities may include participating in training clinics, events and providing product feedback for use on the website. 

Racquet Service 

• Carefully and efficiently install strings according to racquet specifications. 
• Identify possible damage or defects to racquets and/or strings and assess the necessary corrective actions. 
• Repair and/or replace accessories as needed. 

Requirements

• Ability to understand and calmly address customer needs, concerns, and complaints effectively. 
• Ability to learn and use new technology quickly. 
• In-depth understanding of the products or services the company offers to effectively assist customers. 
• Ability to learn about new products, services, or updates as needed. 
• Proficient in Microsoft Office Suite. 
• Demonstrate ability to learn new software applications. 
• Communicate clearly and professionally during conversations.  
• Demonstrate active listening skills.  
• Approach problem-solving with creativity and innovation. 
• Exhibit a professional demeanor in all interactions.  
• Interpret and execute written and verbal instructions acc