Tenant Research Manager

OVERVIEW

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. 

CoStar 

CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.  Learn more about CoStar. 

ROLE DESCRIPTION

As a Tenant Research Manager, you will be leading a team of Tenant Researchers who are responsible for investigating, profiling and capturing company data to help owners, brokers and real estate professionals identify trends in their markets and provide information on which tenants are best suited for their properties. 

CoStar Group’s research contributes to the most important segment of our economy, helping businesses open offices, stores, and warehouse and manufacturing facilities. Every day our research is helping our clients make informed real estate decisions. Because of the significant impact our research has on the economy, CoStar Group’s benefits and salaries lead the industry.

RESPONSIBILITIES

• Lead a team of Tenant Researchers in the process of investigating, profiling and capturing data associated with the CoStar Tenant product

• Foster a strong team culture and dynamic and provide regular coaching to the development of the team

• Coordinate and manage the workload and activity of team members to ensure maximum productivity, efficiency and performance is achieved

• Ensure each Tenant Researcher is maintaining a daily standard of phone interviews to Commercial Tenants for verification and data collection

• Coach and train to ensure successful telephone interaction, objection handling, effective questioning, listening, probing and building rapport

• Conduct regular call evaluations, coaching and training

• Share knowledge, best practice and solutions to ensure the continuous improvement and professional development of team members

• Manage the adoption of resources to ensure all possible data sources are researched and the best method of contact is achieved, ensuring information is captured, input, and published in a timely manner and to the highest quality standards

• Conducts regular intensive review of the product, to ensure delivery of high-quality data

• Respond to client feedback, ensuring the timely resolution of issues resulting in minimal brand impact and the highest standard of customer service

• Identify opportunities to work with sales colleagues in revenue generation and/or protection

• Establish and maintain an excellent understanding of the CoStar Tenant product and be able to demonstrate the value of this product and CoStar research methodology at client meetings and events, and act as an ambassador for CoStar Tenant Research with internal and external customers

• Contribute to the vision of being a ‘center of excellence’ and ‘employer of choice’ through trust, open communication, creative thinking, and cohesive team efforts