Jobs and Careers

Director, Luxury Sales

United Statesfull_timeVerifiedPosted 24 Feb 2025

💰 $190,000/yr($150,000/yr – $190,000/yr)

About the role

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.About the Opportunity:As the Director of Luxury Sales, you will lead a remote team of phone-based luxury sales agents specializing in high-end resale items, including handbags, watches, fine jewelry, and accessories. The role is focused on developing long-term, trust-based relationships with high-net-worth individuals to drive new customer relationships, increase sales, gain a robust network of referrals, and build a portfolio of luxury clients. This position also requires a strong focus on leveraging data analytics and technology to optimize client engagement, refine sales strategies, and drive revenue growth.Responsibilities include:

Hire, lead, motivate, and mentor a remote team of luxury sales agents, ensuring they meet and exceed sales goals while maintaining the highest standards of customer service.
Track and analyze sales performance metrics, identify areas for improvement, and develop customized coaching to improve client engagement and conversion.
Develop and implement innovative sales strategies that capitalize on data insights, aiming to increase revenue and drive customer acquisition.
Build a strong network of influencers, industry experts, and potential clients to ensure ongoing growth in the luxury resale market.
Spearhead the implementation and optimization of a sophisticated CRM system, ensuring effective use of data analytics to segment clients by behavior, predict needs, and automate outreach.
Work closely with internal teams, including Data Science & Analytics, Technology, Retail, Customer Experience and other sales teams, to create data-driven insights that help prioritize high-value customers and tailor outreach strategies for different client segments.
Collaborate with the marketing team to design campaigns that are aligned with customer behavior trends and use data to personalize outreach.
Build and maintain long-term, personalized relationships with high-net-worth clients, offering bespoke services for their luxury resale needs.
Manage a portfolio of clients, focusing on repeat business, referrals, and upselling, while ensuring that client satisfaction and loyalty remain at the forefront.

What We’re Looking For:

Bachelor’s Degree in Marketing, Business or Communications or equivalent professional experience in sales, business, or a related field.
10+ years of experience in sales, with a proven track record of success in phone-based or remote sales.
Proven experience growing revenue through new prospective clients
5+ years of leadership experience, including managing and developing a remote sales team.
Experience leading teams in highly-commissioned incentivized environments (50%+).
Demonstrated success managing high-net-worth client relationships and meeting sales quotas.
Preferred qualifications include:

Proficient in CRM software (Salesforce) and Microsoft Office Suite to manage customer interactions and team performance.
In-depth knowledge of luxury goods markets (handbags, watches, fine jewelry, etc.) and trends.
Strong understanding of high-end customer service and a deep commitment to delivering personalized experiences

What We Offer: