Practice Telephonic Triage Registered Nurse - Internal Medicine

Join Our Team as a Practice Telephonic Triage Registered Nurse!

At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients.

Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference.

We offer career growth opportunities, and a comprehensive benefits package.

Location: 

• TriHealth Internal Medicine – at 375 Dixmyth Avenue Cincinnati, OH 45220

• In person position

• If the office is closed, you will be expected to work from home. 

Work Schedule: 

• Full - Time (80 hours bi-weekly) 

• Day shift - 7:30AM-5:00PM.

• Rotating Saturday 8am-12pm taking calls for all of group health offices.

Incentives & Benefits: 

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. 

https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

• Associate's Degree in Nursing (Required)

• 2 - 3 years Clinical Nursing (Required)

• Acute Care 

• Strong Computer Skills 

• Ability to type and talk at the same time 

• Knowledge, judgment, and skills derived from the principles of Biological, 
  Physical, Behavioral, Social, and Nursing sciences.

• Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required 

• Basic Life Support (BLS) Upon Hire Required

Job Overview:

• The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and provide best course of action or patient disposition. This role serves as a patient/caregiver advocate and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide first call resolution. This role understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.
   

Job Responsibilities:

• Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer to peer coaching 

   

• Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality of care activities. 

• Operations Management: Operating in "Ready" mode during work hours with minimum utilization of "AUX/Not Ready". Goal is <20% of total time staffed. Completes patient hand-offs to healthcare team/providers concisely and accurately using SBAR. Completes assigned work requirements utilizing critical thinking and clinical protocols during assessment and triage of patient call/message. 

• Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader. 

   

• Quality/Safety/Satisfact