GOVERNMENT OPERATIONS CONSULTANT III - 64000057

Requisition No: 862406 

Agency: Department of Health

Working Title: GOVERNMENT OPERATIONS CONSULTANT III - 64000057

 Pay Plan: Career Service

Position Number: 64000057 

Salary:  $55,000.00 ANNUALLY 

Posting Closing Date: 10/08/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH

 

PERFORMANCE EXCELLENCE ANALYST

/GOVERNMENT OPERATIONS  CONSULTANT I- 64000057

 

ORAGANIZATION DEVELOPMENT

 

INTERNAL AGENCY OPPORTUNITY

 

 

 

This position requires you to work on site at one of our facilities located throughout Broward County.

 

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

 

 

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

 

 

POSITION DUTIES & RESPONSIBILITIES:

As a member of the Organizational Development Team of the Florida Department of Health in Broward County, the Performance Excellence Analyst is responsible to improve the quality and efficiency of operations throughout the agency through analysis of business data and establish improvements to processes and organizational effectiveness. This role includes the use of advanced technical skills and tools such as Office 365, Project, Visio, Publisher, SharePoint, Adobe Pro and Excel for procedures, protocols, and process mapping.

Procedures and Protocols: Is responsible to provide consultation, technical assistance, & feedback to managers & staff for the writing, revision, and implementation of DOH-Broward procedures & protocols per established timeframes. Independent technical writing, composition, editing, maintenance, and refine policies and procedures of the organization within established timeframes. Establish and maintain procedure tracking database. Create corresponding process maps for procedures and protocols.

Accreditation: is responsible for documentation, training staff, attending Performance Management meetings, writing procedures and plans to maintain and meet Public Health Accreditation/Reaccreditation requirements.

Customer Service: Developing, coordinating, implementing, evaluating, & continually improving the agencies external customer service & key partner/stakeholder processes. Activities include: develops customer service training; leads the client inquiry/complaint system & other listening points; tracks resolution of the client inquiry/complaint resolution process; oversight of call system contracts; develops & implements customer service standards; coordinates survey processes & oversees analysis of business results; reviews results of customer/ client satisfaction surveys, develops recommendations jointly with managers regarding improvement cycles & monitors results.

Quality/Process Improvement: Is responsible to provide training, consultation, technical assistance, & feedback to managers & staff in the identification, development, mapping, & re-engineering of key processes & business results with action / improvement plans to close performance gaps and support policies and procedures. Analyzes & facilitates improvement cycles & improvement teams including workgroups, councils, & committees. Facilitates improvement teams. Implementation of the organization’s quality improvement process, provides technical assistance and consultation for programmatic plan implementation. Research and analyze industry best practices and be