Cloud Solutions Architect - Azure Data & AI Solutions

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across ATU, STU, and CSU to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

The Customer & Commercial Success Architect’s Office is seeking a Cloud Solutions Architect - Azure Data & AI Solutions with a passion for customer and partner success. In this role, you will focus on driving adoption of Databricks solutions on the Microsoft platform, partnering with Databricks and customers to help them achieve business outcomes from their Microsoft technology investments.

Using deep technical expertise across Databricks solutions and Microsoft Azure Data, Infrastructure, and AI services, you will lead partner and customer technical discussions, resolve blockers that affect customer success projects, and accelerate consumption. You will collaborate with Cloud Solution Architects, Customer Success Account Managers, Engineering, and Partner Development teams to drive measurable customer and partner outcomes. This role offers an opportunity to strengthen your technical leadership, expand your cloud expertise, and accelerate your career growth.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Customer Success Leadership & Business Outcomes

• Serve as a trusted technical advisor to Databricks, customers, and partners, helping them realize business value from Microsoft Azure and Databricks investments.
• Lead architecture reviews, technical strategy discussions, proofs of concept, and production deployments to accelerate adoption of Data, Analytics, AI, and modernization solutions.
• Identify and resolve technical blockers impacting deployment, scalability, adoption, or customer success outcomes.
• Drive Azure consumption, Databricks adoption, and customer success metrics across assigned accounts and partner engagements.
• Collaborate with partner technical and sales teams to identify growth opportunities and expand adoption of Microsoft Data, Analytics, and AI solutions.
• Help partners develop and scale differentiated solutions and services that accelerate customer value realization and cloud adoption.

Solution Enablement & Technical Delivery

• Guide customers and partners in implementing best practices for security, governance, reliability, performance, and operational excellence.
• Lead technical assessments and workload modernization initiatives that accelerate cloud transformation and solution adoption.
• Drive successful implementation and operationalization of enterprise-scale data, analytics, and AI solutions.
• Address complex technical challenges and provide guidance that improves deployment velocity, solution quality, and customer outcomes.
• Support production readiness, operational excellence, and long-term platform success through technical leadership and proactive engagement.

Technical Architecture & Industry Expertise

• Design, validate, and optimize enterprise-scale architectures leveraging Databricks, Azure Data Services, AI Services, and cloud-native technologies.
• Drive architectural reviews and strategic technology assessments for high-impact customer and partner engagements.
• Devel