Human Resources Analyst, HR Operations (Contractual)

Work for the IMF. Work for the World.

Under the general supervision of the Division Chief/Deputy Division Chief, the HR Service Center Section Chief, and respective Team Lead, the successful candidate administers HR policies/programs based on established guidelines, work practices, and documented precedents; responds to a range of enquiries on assigned work areas and delivers HR services within predefined standards and performance targets; provides outstanding customer service and support to employees; performs data audits and creates reports to ensure compliance; resolves routine problems and escalates complex issues or irregularities; initiates and/or recommends process improvements and changes to procedural guidelines; trains back-ups and/or temporary replacement assistants.

The selected candidate will be a member of the HR Service Center, assigned to a portfolio of client- facing general services, including the administration and support of the G-4 visa program for U.S.-based appointments. S/he is also expected to exercise utmost discretion, sound judgment and organization in handling complex, sensitive, time-bound matters.

Typical duties and responsibilities include:

• Provide responsive, caring, and excellent customer support to employees, registered dependents, retirees, and other external parties.

• Review, triage, and work on the daily influx of HR enquiries and transactions received via an HR self-service portal (tickets), email, or in-person.

• Process defined HR transactions within agreed service levels and timelines, helping maintain team targets in client satisfaction and service delivery performance.

• Interpret and communicate, as applicable, HR and immigration policies from sources such as the Staff Handbook and the U.S. Department of State Foreign Affairs Manual (FAM) .

• Act as the subject matter expert (SME) for the assigned portfolio of work, including on U.S. G visas for employees of international organizations.

• Ensures visa data is accurately maintained, performs in-depth analysis, and creates reports to help monitor compliance with Fund policies and U.S. regulations.

• Adhere to documented procedures, identify and raise gaps in documentation and contribute to providing appropriate solutions, updates, or amendments when applicable.

• Ensure all relevant job aids for employees within the assigned portfolio are kept current (e.g., self-help guides).

• Contribute to the development and maintenance of standard operating procedures, risk mitigation controls, and process improvements.

• Take the initiative to propose streamlining measures to business processes and/or recommend changes to HR policies, work practices, and IT systems.

• Perform other duties as assigned, including delivering HR service presentations to small and large audiences.

Qualifications

In addition to a minimum of two years of experience in HR, or a related field, the successful candidate should possess the following qualifications and competencies:

• A bachelor’s degree in human resources, business administration, homeland security, legal studies, or a related field is preferred.

• Advanced MS Excel skills and experience with data analysis and reports.

• Experience with U.S. diplomatic visas, U.S. immigration matters, and/or paralegal services is highly desired.

• Service oriented, with demonstrated initiative and tact in working with employees at all levels.

• Exceptional customer service and empathetic listening skills.

• Excellent oral, written, and persuasive communication skills.

• Effective organizing skills. Ability to work in a fast-paced environment, respond quickly to varied and competing priorities, and to adapt to changing client needs or deadlines.

• Establish, build, and maintain effective working relationships with key vendors, U.S Department of State, and other stakeholders in assigned area.

• Detail oriented with full awareness of the fiduciary responsibilities and potential risks in administering high value allowances, benefits, and/or in transaction processing.

• Ability to demonstrate creativity, problem-solving resourcefulness, and self-sufficiency.

• Ability to work efficiently under pressure with minimum supervision, both independently and as a member of a team.

• Proficiency in MS Office is a must. Knowledge of Workday, ServiceNow, and PeopleSoft would be an advantage.

Only candidates who currently residing in the Washington D.C. metro area will be considered.

This is a one-year contractual appointment. Contractual appointments at the IMF are renewable for up to four years of cumulative co