Senior Associate, Client Manager

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Senior Associate, Client Management is on the front lines every day as a trusted adviser for our clients. Part coach, analyst, strategic adviser, project manager, and product expert, our Client Strategy team is continually focused on helping our clients improve the benefits they reap from working with Teladoc Health's products and platforms.

Essential Duties and Responsibilities

• Lead a portfolio of Teladoc Health clients with varying complexity, which may include enterprise employers, health plans, or health systems.
• Work with clients to define and execute a Teladoc Health program strategy, integrated with their broader benefit offerings clinical care delivery.
• Manage the end-to-end renewal process for your clients.
• Collaborate with Sales to manage and grow business within the client portfolio.
• Convert “model” clients into Teladoc Health advocates, leveraging their success for references, case studies, blogs, etc.
• Drive client success in tangible metrics such as improved member health outcomes, financial benefits, member retention and renewals, and product expansion and review progress on a regular basis.
• Build and maintain productive relationships with key stakeholders at all levels, including benefit managers, VP/SVP/C-Suite execs, health plan Account Executives, and consultants.
• Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn.
• Maintain high levels of client engagement, satisfaction, and loyalty, as measured by high client satisfaction scores.
• Support leadership and more senior CSMs to define and execute a program strategy for large key enterprise accounts.
• Manage client issues and escalations, collaborating with partner teams such as Client Strategy/Launch, Member Support, Operations, Analytics, R&D, and Sales, as required.

Qualifications Expected for Position

• Bachelor’s degree in related field.
• 3+ years of account management experience working healthcare industry (ie. in the health insurance, benefits, wellness, or healthcare industry) required.
• Experience managing end-to-end renewal process for your clients and expansion opportunities preferred.
• Strong presentation and storytelling skills, which will be evaluated during the recruiting process.
• Experience building and maintaining productive relationships with key stakeholders preferred.
• Experience with PowerPoint required.

The base salary range for this position is $70.000 - $80,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.