Corporate Fraud and Security Analyst

Position Overview

Risk Management diligently strives to minimize fraud losses and mitigate the impact affected accounts have on the financial stability of the organization. This role will be responsible for monitoring & analyzing customer transaction activity for potential fraud behavior and/or indications of financial crimes.  A successful candidate within this position will be expected to review, assess, and respond to instances of potential/actual fraud originating within the organization’s multiple service channels.  This individual will be required to actively assess notices of potential events from Citadel’s various detection systems, reports of fraudulent activity received from customers, customer contact areas, and/or external parties (merchants, vendors, law enforcement, etc.).  This role will be responsible for spearheading our efforts to mitigate fraud on behalf of the credit union.  The successful candidate will have a working knowledge of common fraud schemes and indicators of money laundering as well as possessing excellent problem solving and communication skills.  This individual will also be a back up to the Security Officer for day-to-day activities related to the organization’s physical security environment.

Responsibilities

• Effectively review the credit union’s fraud identification and mitigation procedures, with particular focus on minimizing the impact of fraudulent transactions and loss trends.  This includes, but is not limited to monitoring new account activity, ATM transactions, early-warning fraud alerts, daily retail office transaction activity, and responding to escalated customer inquiries.  Accordingly, the individual will work with their management team and make recommendations to reduce potential financial loss for our customers and/or organization. 
• Review systemic reports generated by various internal/external platforms to identify potential fraud involving consumer-based products.  Take actions necessary to develop/implement new fraud mitigation strategies.  Develop expert skill level relating to the capabilities and use of existing fraud monitoring systems.  
• Evaluate traditional consumer transaction activity for fraud behavior/indicators and utilize existing defensive utilities (i.e., “holds”, service restrictions, etc.) to prevent loss to the organization.
• Review transaction activities conducted through the organization’s electronic banking channels (i.e., ACH, RDC, A2A/P2P, etc.) for likely fraud events.  Proactively respond by preventing access to or movement of funds deemed suspicious or questionable.  Evaluate strengths of existing controls and modify to address emerging threats as necessary.
• Work closely with law enforcement authorities to assist in the capture of suspects involved in perpetrating fraud against the organization.  Develop criminal case files for use by federal, state, and local authorities to successfully prosecute individuals conducting financial crimes against the credit union.  Expect to represent Citadel in a professional and confident manner while communicating the results of your investigation during any applicable Court proceeding. 
• Research accounts and fraudulent transactions for any policy or procedural error by a customer-contact representative(s).  Provide educational communications and supporting documentation to the affected area as well as Learning & Leadership Development to enhance front-line personnel detection skills using “real-life” situations.
• Effectively present and respond to inquiries from internal and external customers. 
• Respond to search warrants and subpoenas served to the credit union for criminal matters.
• Complete assigned daily/weekly/monthly management reports and ensure all reports and communications are timely and accurate.
• Work directly with security vendors during the day-to-day maintenance of these systems and assist the Security Officer with implementing and reinforcing security procedures.
• Minimal travel may be required in the event of an emergency, security maintenance, site inspections, or court proceedings.
• Provide additional support to the department, as apparent or assigned.

Qualifications and Education Requirements

• 5 years’ experience working within a financial institution’s fraud detection and/or physical security department(s); Knowledge of general banking operations, policies and procedures preferred.
• College degree with a focus on business or criminal justice; Relevant industry designations (e.g., Certified Fraud Examiner, Certified Anti-Money Laundering Specialist) preferred.
• Must possess a solid understanding of mechanisms to detect financial institution fraud and manage physical security environment.
• Familiarity with fraud detection applications, video survei