Food and Beverage Manager

Company Description

Conveniently located just off world-famous International Drive in Orlando, Florida, the dual-tower Westgate Palace Resort offers you the ideal opportunity to meet and engage with guests from around the world who arrive here to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers as a member of the Westgate Palace team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As the Restaurant Manager, you'll be the driving force behind the daily operations of our lively dining venues. You'll oversee team members, ensure top-notch quality control, and maximize revenue across establishments, you'll uphold our commitment to exceptional service standards. Additionally, you'll handle guest inquiries and feedback, fostering a supportive and collaborative atmosphere among our team members. Prepare to lead an exciting culinary journey as the driving force behind the daily operations of our dining venues!

As a Food and Beveverage Manager, you will: 

• Maintain up-to-date standard operating procedural manuals covering service standards, cash handling, menu item preparation, safety and security, purchasing, ordering, receiving, stocking, requisitioning, and internal audit policies.
• Train supervisory staff to ensure adherence to standards and maintain consistency in operations.
• Develop and implement staff training programs and sales incentive initiatives to drive sales growth, achieve budgeted check averages, and increase profits.
• Conduct formal performance evaluations for all restaurant staff to assess performance and identify areas for improvement.
• Provide excellent service to owners and guests, ensuring a positive dining experience.
• Prepare and adjust work schedules for the entire staff to ensure adequate coverage and meet customer service standards within budgetary guidelines.
• Organize regular training classes and meetings for all staff members to enhance skills and knowledge.
• Enforce disciplinary actions for individual staff members in accordance with company guidelines.
• Lead the selection, interviewing, orientation, and training of new hires in accordance with company policies.
• Develop and implement ongoing staff training programs to ensure compliance with State Health Regulations.
• Prepare weekly revenue forecasts and staff work schedules within established staffing guidelines.
• Operate outlets within budgeted guidelines, ensuring efficient use of resources.
• Maintain par stock levels for each outlet per department procedure to ensure adequate inventory.
• Administer liquor/beverage requisitions per department procedure, maintaining inventory control.
• Ensure adherence to beverage controls per company and department policies.

Supervisory Responsibilities

• Directly supervise team members at the location, ensuring smooth operations.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Train, coach, and mentor team members to maintain high performance standards.
• Plan, assign, and direct work to ensure efficient workflow.
• Assist in appraising performance and rewarding team members for their contributions.
• Address complaints and resolve problems in a timely and effective manner to maintain a positive work environment.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for candidates who shares our commitment.

Qualifications

• High school diploma or general education degree GED.
• The Team Member must regularly lift and/or move up to 50 pounds.
• 3-5 years related experience and/or training; or equivalent combination of education and experience.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Fami