Senior Onboarding Partner - Member and Customer Success Enablement

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together. 

The Member & Customer Success Enablement (MCSE) team within Go-to-Market Enablement (GTME) drives impact and results essential to the success of the business by providing flexible and innovative learning and performance solutions to develop Product Operations and Global Support employees within the MCS organization. We work to connect MCS employees with learning opportunities that develop competencies within their current roles and skills that contribute to their journey of transformation. 

The successful candidate must have a passion for LinkedIn’s vision and culture of transformation. We dream big, we have fun, and we get things done. This individual must be a culture champion that strongly represents LinkedIn’s values as they will be the face of LinkedIn for our new talent - and talent is our top priority at LinkedIn! In addition, the individual must be adaptable and willing to evolve to meet changing demands in a fast-paced and evolving environment; have great initiative and the ability to deliver and drive results with autonomy and independence; and thrive in a dynamic environment, embrace change, and consistently identify the highest value actions/strategies and execute on them efficiently. 

Responsibilities 

The core of the Senior Onboarding Partner role involves strategic program management, curation, design, delivery, and upkeep of highly engaging training programs as part of a holistic onboarding initiative designed to support employees during their first twelve months and beyond. 

Program Management: 

• Lead the strategic development and execution of comprehensive onboarding programs, ensuring alignment with organizational goals and business needs. 

• Oversee multiple onboarding projects, manage timelines, resources, and deliverables, and ensure seamless integration with other talent development initiatives. 

• Continuously assess and enhance the onboarding program to improve efficiency, effectiveness, and employee engagement. 

Delivery: 

• Deliver onboarding through Traditional Face to Face Instructor Led Training (ILT), Virtual Instructor Led Trainings (VILT), blended/flipped classroom methodologies, self-paced learning, e-learning, etc. 

• Utilize best practices in facilitation to deliver or prepare others to deliver learning. 

Design & Development: 

• Understand learning and development requirements needed to support a holistic onboarding experience. 

• Build the right onboarding solutions to maximize reach and impact, such as: e-learnings, self-paced assignments, assessments, job aids, teaching aids, multimedia visual aids, reference materials, etc. to support learning at scale. 

Stakeholder Management: 

• Partner with senior stakeholders and offer expertise and insights into learning solutions to solve onboarding challenges. 

• Build and maintain trusted partnerships with business partners, customer-facing staff, and cross-functional groups, providing regular communications and updates. 

• Act as a strategic advisor to senior leadership on onboarding initiatives and their impact on overall business performance. 

Communication: 

• Proactively communicate project updates, prioritization decisions, and key information at the right time, and in the right way. 

• Communicate and collaborate with global peers and individuals from other teams and identify areas to partner on cross-functional initiatives. 

• Maintain a broad perspective to identify and evaluate opportunities that promote the value proposition of learning solutions and incorporate diverse perspectives into projects. 

Evaluation: 

• Identify and clearly define success/outcome/ROI metrics for onboarding and utilize for continuous improvement. 

• Include quantitative metrics such as measured behavior changes