Pharmacy Operations - Senior Manager (Pharmacist)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

This position must be located at any of the following Specialty Mail Order sites: Flower Mound, TX

Milford, MA

Fairfield, NJ

Tampa OR Orlando, FL

Monroeville, PA

Raleigh, NC

Bartlett, TN

Troy, MI

Mount Prospect, IL

Lenexa, KS

Las Vegas, NV

Redlands, CA

Positon Summary
Manages day-to-day operations of pharmacy support staff by providing strategic leadership and oversight for pharmacy support operations. Develops and implements operational strategies, establishes performance metrics, and drives process improvements to contribute to strategic decision-making regarding pharmacy support initiatives and goals. Collaborates with stakeholders, such as pharmacists and healthcare providers, to ensure effective communication, efficient workflow coordination, and adherence to quality and safety standards. Fosters a supportive and productive work environment and facilitates professional development opportunities for the team.

• Develops and implements operational strategies, policies, and procedures to ensure efficient workflow, optimal resource utilization, and adherence to quality standards.
• Implements strategies to prevent medication errors, enhance medication reconciliation, and promote appropriate prescribing, dispensing, and administration of medications.
• Oversees the management of pharmacy inventory, including medication procurement, storage, and distribution.
• Conducts regular audits and assessments to identify opportunities for improvement, ensure compliance with industry standards, and mitigate risks.
• Develops and implements inventory control processes to optimize stock levels, reduce waste, and ensure availability of essential medications.
• Ensures compliance with state and federal pharmacy regulations, including those related to controlled substances, drug compounding, and patient privacy.
• Delivers reports and presentations for senior leadership, highlighting key findings, trends, and opportunities for improvement.
• Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles.
• Interviews, hires, and develops talent, provides guidance and coaching, and fosters a high-performance culture.

Required Qualifications

• 7 plus years work experience
• 3 plus years leadership experience
• Registered Pharmacist (RPh) in good standing with no restrictions required.   
• Advanced knowledge of problem solving and decision making skills
• Strong multi-tasking abilities with the ability to handle competing deadlines; flexible and adaptable.
• Ability to deal tactfully with customers and community.
• Advanced communication skills used to lead a team.
• Advanced execution and delivery (planning, delivering, and supporting) skills
• Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option.
• Ability to function in clinical setting with diverse cultural dynamics of clinical staff and patients.
• Mastery knowledge of phases of care transitions and resources available for patients.
• Mastery of digital literacy skills.
• Ability to handle sensitive information ethically and responsibly.

Education

BS in Pharmacy or PharmD    

Pay Range

The typical pay range for this role is:

$128,750.00 - $217,500.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of fac