Senior Partner Sales Operations Specialist

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

​​​​​​We are looking for a highly motivated Senior Partner Sales Operations Specialist
who will provide support for our Global Partnerships and Channels sales teams to help accelerate and scale the growth of our partner business. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow’s biggest priorities.

In this role, you will be a strategic business partner to our Partner Solutions Go to Market (GTM) and Partner Success teams, owning support functions essential to sales force productivity. You will help drive critical areas such as: pipeline management and reporting, territory planning and management, compensation design and administration, and new partner manager onboarding. You will also own policy and process design, optimization, and automation for the areas that you support.

• Be the operations business partner for the senior leaders in our Partner Solutions and Partner Success teams
• Establish and communicate policies, methodologies and best practices for pipeline recognition and forecast accuracy
• Provide regular and ad-hoc intelligence for insights into business drivers, performance-to-targets and areas of risks
• Develop analytic reports and power point presentations to support business briefings, Quarterly Business Reviews (QBRs) and other related leadership needs
• Design and track Management Business Objectives (MBOs), quota attainment and other compensation related items
• Be a subject matter expert to identify data, process or reporting gaps and work cross-functionally to drive resolution
• Monitor and manage system and data hygiene to ensure accuracy and completeness
• Manage duties as required to drive accurate and frictionless close of business; month and quarter-end responsibilities
• Act as the first line support for sales teams in areas of training and onboarding

Qualifications

Our ideal candidate: 

• 2-4 years of proven Partner and/or Sales Operations experience in a software sales organization, supporting field reps and territories
• Experience with a CRM system, Microsoft Dynamics a plus
• Excellent data analysis and reporting skills via Excel and visualization tools such as Tableau and Power BI
• Excellent written and verbal communication skills with ability to navigate all levels of management
• Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
• Proficiency in Microsoft Suite: Powerpoint, Word, Excel, Teams, Sharepoint, etc.
• Ability to problem solve and drive conflict resolution
• Exceptional organizational skills and strong attention detail
• Proved track-record of delivering results in a highly matrixed organization
• Ability to work in a fast paced environment and manage multiple priorities
• Team player with positive “can do” attitude

For positions in California (outside of the Bay Area), we offer a base pay of $88,300 - $145,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a com