Principal Product Manager

As a Principal Product Manager for Employee Experience, you will define the strategy, vision, and roadmap for AI-powered products and platforms that transform how employees interact with HR and workplace services. This role spans the full product lifecycle—from discovery to launch and iteration—delivering personalized, seamless experiences across the employee journey. 

You’ll collaborate with engineering, data science, research, design, and go-to-market teams to build scalable, responsible AI solutions that delight users and drive measurable business impact. Success requires deep HR domain expertise, strong product leadership, technical fluency in AI/ML, and the ability to create clarity and momentum in fast-paced, high-ambiguity environments. 

This position is based at the Redmond campus with 3 days per week work in the office, and 2 days per week work from home. Relocation support is available.

Our mission is to empower every person and every organization on the planet to achieve more. We innovate with a growth mindset, collaborate to realize shared goals, and uphold values of respect, integrity, and accountability to foster an inclusive culture where everyone thrives. 

Analysis of Customer and Market Signals 

• Demonstrates and builds experiences across multiple feature areas (e.g., product, service) across divisional boundaries. Leads process defining problems and incubating solutions for company-wide initiatives. Coaches and mentors internal team to develop problem statements and forms hypotheses of new multiple feature areas (e.g., product, service) across divisional boundaries to address crucial customer needs and/or market opportunities; identifies dependencies of other feature areas. Uses AI for trend analysis and sentiment evaluation to generate hypotheses, understand problems, and predict customer preferences, developing and leading complex experiments and A/B tests to improve model performance and inform feature development. Establishes clarity of patterns of root problem and how it relates with previously seen trends across customers, determines the customers/sectors impacted, and uses research evidence to influence feature prioritization. Ensures and drives product-market fit and alignment between the customer, the market, internal stakeholders, senior leadership, and the goals and strategy of Microsoft. Collaborates with others (e.g., Software Engineering [SWE], Hardware Engineering [HWE], Product Marketing, Design, Security Subject Matter Experts) to ensure that they can satisfy customer and security requirements. Validates the market size and opportunity to determine products or features of greatest value, and collaborates with other teams (e.g., Finance) to build the Long-Range Plan (LRP). Defines and optimizes AI-driven solution options across multiple feature areas across divisional boundaries (e.g., product, service), incorporating insights into refinement and experimentation processes. Partners senior colleagues across the organization (e.g., SWE, HWE) in refinement sessions to synthesize hypothesis results into solutions tied with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) progress. Resolves large or complex alignment issues, contributes to portfolio level solutions, and drives cross-functional clarity with senior leadership. 

• Leverages AI to identify customers’ unmet or unknown needs for complex situations, influencing stakeholders and other team members while bringing them along, gaining buy in, and market opportunities for enhancements or development and new products/services of multiple feature areas (e.g., product, service) across divisional boundaries via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, feedback channels of market and industry trends), analyzes security and ethical compliance, looks for patterns in the data across a portfolio, and scopes the impact and prioritization of a problem. Brings together internal and external customer groups around a specific scenario and engages in direct 1:1 (e.g., visits, interviews) or many (e.g., social media, events) customer engagements to solicit feedback and understand their experiences with Microsoft’s products and services using industry-accepted methods (e.g., Moneyball). Acts as a subject matter expert and provides guidance to others performing market or user research through AI in collaboration with the User Research team, conducting competitive analyses, and examining market and industry trends, as well as industry-specific requirements or regulations. Shares insights with senior internal/external stakeholders and internal team to ensure cross-team alignment. Drives contract negotiations and partnership across the organization and company-wide alignment. Assesses acquisition targets to enhance the migration off