Project Support Specialist

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
 
This position will be located in: Phoenix, AZ or any location in the US - remote 

Application Deadline: December 2, 2025

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

The Project Support Specialist carries out various supportive duties for project account managers and customers. Plans, organizes, and executes special project requests. Projects may deal with power distribution systems, substations, transmission, and utility scale wind and/or solar energy.

Responsibilities

Essential Functions

• Assists with quotes and bids for ongoing projects, including preparing proposals based on bills of material (BOM), utilizing quoting software, logging bid information, and providing complete and accurate pricing to peers or customers. 
• Secures vendor pricing, evaluates products, develops pricing, coordinates deliveries, expedites when necessary, and identifies alternate material solutions to meet customer requirements for price, lead time, or preference. 
• Processes and manages orders by receiving, reviewing, and entering them accurately, providing clear handoffs to project managers or coordinators, and maintaining schedules to assure required specifications are met. Assists in purchasing functions, , , and other related services.
• Builds and maintains trusted relationships with customers, suppliers, and peers through personal interactions, consultation, teamwork, and assistance with project or order issues. 
• Optimizes margin and service through efficient use of cross-docking, transfers, drop-ship, and other supply chain practices. 
• Uses advanced product and application knowledge to provide technical support and solutions, including cross-selling and upselling companion products. 
• Acts as a temporary backup for ongoing projects while covering for those out of office. 
• Acts upon information and feedback of customer needs, pricing, and product requests.
• Follows up on quotations to clarify product specifications, assure outstanding issues are resolved, and develop schedules that will meet customer’s required deadlines. 
• Provides customers with timely follow-up on technical inquiries and requests. 
• Maintains a high level of teamwork and communication in ensuring a balanced workload within the team. 
• Provides consistent responsive and quality service to customers. 
• Secures pricing from vendors, coordinates deliveries, expedites deliveries when necessary.
• Regularly advises and consults with customer project management team.
• Provides assistance to peers with customer issues and order issues. 

Non-essential Functions

• Assists with vendor negotiations for best pricing and delivery of products to customers and/or jobsites.
• Sets up customer meetings, maintains and uploads negotiated pricing into bidding software and provides invoices. 
• Documents missed opportunities.
• Participates in some or all of the following: product application and support, estimating, procurement, material management, staging, kitting, storage, job site delivery, and project close out. 
• Contacts vendors for pricing, as needed. 
• Attends training programs, as required. 
• May assist with trade shows, as needed.
• Writes orders in SAP and delivers material. 
• Other duties as assigned by supervisor or designate. 

Qualifications

• Minimum of a business or trade degree preferred or the equivalent in work experience. 
• 2+ years of prior customer service, quotation, or sales experience.
• Strong knowledge of electrical products and utility systems, preferred. 
• Comprehensive knowledge of product lines and applications, alternate product substitutes, and supplier pricing policies, preferred. 
• Proficiency in quoting software, preferred. 
• Requires the ability to read, write and speak in English.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word and PowerPoint), Internet, Email and SAP software.

Skills and Abilities

• Technical ability to understand electrical systems and product applications with prior electrical distribution experience, preferred. 
• Technical ability to read specifications and drawings is highly preferred. 
• Excellent interpersonal, written, and verbal communication, reading, and c