Senior Specialist, Retail, Walmart

About Flywheel 

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity  

This position will support a portfolio of Walmart supplier accounts, focusing on retaining and growing client relationships. Responsibilities include a regular review cadence with each customer to talk through search performance, enhancement opportunities, recommended changes to strategy and investment, etc. The ideal candidate is customer-focused, data-savvy, and skilled in fostering collaborative relationships. 

What You Will Do: 

• Support account performance by analyzing SKU Ninja data and assisting in the development of recommendations to improve search rankings and sales for Walmart suppliers. 

• Address and resolve customer issues that may impact account retention and performance. 

• Collaborate with internal teams to provide customers with tailored insights and maximize the value of Flywheel’s offerings. 

• Prepare and deliver presentations showcasing performance data and actionable insights. 

• Maintain consistent communication with assigned customers to build strong, trusting relationships. 

• Monitor and support customer catalogue performance, managing goals for multiple accounts simultaneously. 

• Implement strategic recommendations and track their effectiveness in driving customer ROI. 

• Work alongside Customer Success and Sales teams to ensure smooth onboarding and ongoing success throughout the customer lifecycle. 

Who You Are: 

• Experienced in customer management or service, preferably within the Consumer-Packaged Goods (CPG) or retail industries. 

• Skilled in data analysis and adept at conveying insights through storytelling. 

• Confident and persuasive in presenting ideas to stakeholders. 

• Technologically adept, with the ability to quickly learn and utilize new tools. 

• Proactive and adaptable to a fast-paced, dynamic work environment. 

• Strong communicator with exceptional professional presence. 

• Detail-oriented with advanced skills in Excel and PowerPoint. 

• A collaborative team player with a positive and solution-focused attitude. 

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Flexible vacation time
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
• So you know: The hired candidate will be required to complete a background check
• Learn more about us here: Life at Flywheel

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.   Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Stu