Sr. System Administrator - Unified Communications

Sr. System Administrator - Unified Communications

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:
CACI is seeking a growth-oriented, execution-focused Senior Unified Communications (UC) Systems Administrator to support our Department of Homeland Security (DHS) business area, specifically the IT operations of DHS USCIS. The ideal candidate will provide administration for daily operations of Video Teleconferencing, Video Streaming, and Digital Signage. This role involves primary operator responsibility for UC services delivery (voice, video, and data) across the enterprise, including customer interface and operational issue resolution. Working under the UC Task Lead in a fast-paced and collaborative Agile, DevSecOps environment, the position requires strong analytical, problem-solving, and decision-making skills.

This is a remote position but the selected candidate must be based in the Washington DC Metropolitan Area.

Responsibilities:
• Responsible for maintenance and daily analysis and performance of all the Core UC hardware and software system administration.
• Support customer VTC bridge sessions, LiveStream events, software VTC desktop users (Polycom RealPresence.
• Support Avaya For Skype API desktop softphone support and installations. Polycom HDX or Cisco Executive Desktop VTC appliances in the field.
• Provide ancillary support for Q-Flow installations and Digital Signage implementations.
• Assistance and provide expertise related to Connected Sign digital signage usage, support and modification.
• Provide on-demand, also support all local UC O&M concerns.
• Provide support of a new Enterprise network-fax/efax service, and ongoing customer support functions as needed.
• Administer the day-to-day Multi-media Enterprise needs, which include; VTC/Video Stream requested activities, support for bridging calls, display and projection systems, smartboards, audio systems, video recording and replay, digital signage systems, and all associated core infrastructure required to operate, maintain, patch and update these systems.
• Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment.
• Develop and maintain comprehensive artifacts pertaining to the operating, maintaining, and monitoring Enterprise UC services as needed.
• Communicate proactively and effectively with customers.
• Fully engaged in the implementation of a DevOps practices for supporting IT.
• Responsible for operational availability of all the systems hosted on the infrastructure.
• Support information assurance process in a technical role by complying with technical controls, technical checklists etc.
• Assist and mentor junior members on the team.
• Demonstrate proven experience (with tangible outcomes and results), a can-do attitude, an ability to influence internal and external customers, and a leadership and communication style required to lead diverse and dispersed team

Qualifications:

Required:
• US citizen; Able to obtain DHS Public Trust clearance and USCIS EOD to start work.
• Bachelor's degree in Computer Science, MIS, related field and 4-5 years related experience; or a MS and 4 years of experience; or the equivalent.
• 3+ years of experience delivering enterprise-level Video Conferencing along with teleconferencing, Video Steaming and Digital Signage experience in UC environment.
• Expert knowledge and experience of UC solutions from the vendors Microsoft, ConnectedSign, Polycom, Cisco, vBrick and Avaya.
• 3+ years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions in a fast-paced enterprise environment: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype.
• Skillset equivalent to Cisco CCNA Collaboration or higher certification.
• Working experience with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions

Max Salary: 80K

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What You Can Expect:

 

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