Supv, Office Support, Bill and Remittance Processing

The purpose of the Supervisor, office support, bill and remittance processing position is to oversee operations within the Davenport office services production area and the remittance processing department. This includes all facets of operations, including day-to-day oversight of the customer bill print operation, internal and external company mail services, wide-format printing, and remittance operations. The position is responsible for staying abreast of new technology as it relates to office services and remittance operations, identifying and implementing new and cost-effective technology enhancements. This position serves as a backup to the Manager, office services, document production, and remittance processing. 

This position directly supervises approximately seven represented employees who are responsible for the office services functions related to bill print, wide-format printing, and interoffice mail service, and one operations coordinator. This position also directly supervises eight non-represented employees who are responsible for timely and accurate posting and depositing of customer payments. The position is responsible for documenting proper departmental processes and procedures and assuring that best practices and quality controls are in place for both the office services and remittance areas. (35%) 

Performs supervisory activities, including employee safety, selection and development of employees, employee counseling and motivation and salary administration. Monitors and coaches for compliance with all safety regulations and policies. Determines and analyzes internal performance measurements as they compare to best practices within the remittance industry. (20%) Analyzes department statistics and trends for accurate reporting, budget forecasting, and operational excellence. (10%) 

Analyzes and implements ways to increase the cost-effectiveness and accuracy of customer bill print operations and remittance payment processing and responds to inquiries from internal and external customers. (10%) 

This position works directly with the United States Postal Service to analyze and implement processes and programs that allow MidAmerican to obtain postal discounts and maintain compliance with postal regulations to ensure customer bills are mailed in a cost-effective manner. (10%) 

Leads or participates on special projects that require a subject matter expert. This may include teams evaluating new processes, equipment, and other department improvements that impact office services. (10%)

 Performs additional responsibilities as requested or assigned. (5%)

Bachelor’s degree in business administration, or related field or equivalent related work experience. (Typically, six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor’s degree.) 

Three years of related experience. 

Knowledge of document production work environment (production workflow and equipment operation) 

Experience with Microsoft Office software package. 

Effective interpersonal skills and leadership abilities. 

Excellent verbal and communication skills. 

Strong analytical, problem-solving, and decision-making skills. 

Project management skills and ability to prioritize and handle multiple tasks and projects concurrently. 

All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. 

Position descriptions are developed as guides for the employees of MidAmerican Energy Company. 

The management team of MidAmerican Energy Company reserves the right to modify job responsibilities and position requirements to meet the corporate business goals and needs.